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Open source and ICT working together for social justice

The recent phenomenon of Information Communication Technology (ICT) – and in particular Open Source (OS) – as a tool to reach community goals such as social justice and public vigilance has reached new heights during the past couple of years. ICT4D, or Information Communication Technologies for Development refers to the use of ICT and OS in socioeconomic, international or human rights development projects. All major areas of development work can be enhanced by the appropriate deployment of ICT and a cursory Google search reveals the success of many of these ventures to date.

ICTBroadcast, the unified auto dialer compliant with Telephone Consumer Protection Act of 1991

The ICTBroadcast multi-tenant unified communications package is a powerful telemarketing suite that can dramatically enhance an SME’s capacity to boost efficiency or promote a product. However, the misuse of the product - or any other telemarketing solution - can cause a business to fall foul of consumer and data protection laws and regulations. Therefore, it is vital to become familiar with the local regulations to avoid substantial penalties or heavy fines.

ICTBroadcast, Creating dynamic messages with auto dialer and custom tokens

One of the many benefits of running the ICTBroadcast system for an SME is the flexibility and degree of personalization that the system allows. Dynamic messages can be programmed to run via the auto dialer during a campaign tailored to your existing client database or as part of standard operating procedure. The creation of either an SMS or email template is a straightforward and simple matter. This can be quickly accomplished and refined further at anytime during the campaign, or in the course of normal business operations.

ICTBroadcast, Using REST based API to automate your business

ICTBroadcast recognize that the modern SME utilizes a wide spectrum of software and web-based applications to facilitate the needs of the business. We also understand the frustration caused by the lack of compatibility between some of these applications and the decrease in efficiency or increase in cost that inflexible software system can cause. For this reason ICTBroadcast uses REST based API to ensure communication and automation between our products and third party applications is a seamless and simple process.

Integration of Android Application with ICTBroadcast

Android application for ICTBroadcast allows to create voice recordings, contact groups and also create and run voice campaigns. A screenshot of the main screen is shown below. User of the ICTBroadcast should have a username and password to be identified as authenticated user. A URL to REST web services of ICTBroadcast is also required. Some of the features and components of the application include settings, campaigns, voice recordings and contacts.

Our journey to stability, quality, and performance excellence: ICTBroadcast version 3.0 to 3.4

ICTBroadcast's journey of professionalism, stability and excellence has some remarkable achievements. In this post, we have highlighted some of those achievements from version 3.0 to version 3.4. That journey is not over yet and we are focussed at our mission is to become leading broadcasting software in the telecommunication sector. Some of features listed in this post are IVR campaign, Advanced graphical reporting, Load balancing and fail-over support, REST APIs, Appointment reminder, resource management GUI, RPM for CentOS 6.x, GUI installation, System-wide configuration and many more.

Powerful Graphical Reports in ICTBroadcast

ICTBroadcast is multi tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email and Fax broadcasting. ICTBroadcast has very powerful feature of real-time graphical reports. These reports can be found in summarized form as well as detailed form. Every campaign has summarized form of the reports with basic statistics and charts. Summarized report then links to each section of detailed report of a campaign. Different types of campaign in ICTBroadcast has different many statistics to show in reports.

Asterisk Support Services

Our Asterisk Support Engineers can help you to run your business smoothly by monitoring and maintaining your asterisk / Linux servers and proving you immediate support services during your business hours. Our Asterisk Support Engineers monitor Asterisk / Linux Servers during customer's business hours. We offer emergency support services in case of issues arising during Customer's business hours.

Testing interactive voice broadcasting with external call center

ICTBroadcast includes basic Call Centre functionalities such as inbound campaign that allows people to call at a number that is handled by the ICTBroadcast system for customer support and then any agent or ICTBroadcast itself can respond to the queries by the customer. ICTBroadcast can also be integrated to work with an External Call Centre for further support. Built-in Inbound and Interactive campaigns have all the ingredients of a call centre solution. Here we will demonstrate how to Integrate ICTBroadcast with Elastix Call Center module.

New release of ICTFAX - version 2.2.0

We are pleased to announce that a new release of ICTFAX with additional features and bug fixes is released. New release contains bug fixes and new features including showing email address in DID screen, removing ICTFAX users, email address length issue, ictfax_form function, ictfax_form_submit function, edit and view fax bug, stopping to send any mail on broken faxes and space in the name of email attachment issue.

Version 3.3 of ICTBroadcast with additional features and bug fixes is released

We are pleased to announce that ICTBroadcast Version 3.3 with additional features and bug fixes is released. New release contains bug fixes in CDR reports, media validation before starting a campaign and REST APIs. Where as new feature addition includes Appointment reminder campaign, message designer for customized voice message, Cepstral TTS engine support, Fail-over support, SSL support, Installation GUI for easy installation and RPM release for CentOS 6.x.

Drupal 7 as powerful Client Management and Billing Solution for ITSP

Drupal 7 can be used as a client management, billing and e-commerce solution for online businesses. Simple additions to the existing contributed modules can be utilized for greater benefit in terms of re-usability. We have demonstrated how to use a powerful Drupal e-commerce solution, Ubercart, for billing and client management for ITSPs (Internet Telephony Service Providers).

ICTBroadcast Version 3.0 Released , The best autodialer software in market

We are pleased to announce the release of ICTBroadcast Version 3.0. ICTBroadcast is mature and professional product hence ultimate choice for telemarketers, carriers and Internet Telecom Service Providers (ITSP). Version 3.0 enhancements include improved dashboard, improved IVR designer, load balancing, email campaign, survey campaign and much more.

ICTDialer, An Open Source Unified Communication Autodialer

ICT Innovations released a completely free and open source broadcasting solution. ICTDialer is open source Unified Communications autodialer and telemarketing software solution, ICTDialer powered with re-known open source Content Management system Drupal and Powerful l freeswitch based communication framework Plivo with multi-tenant and Voice, SMS & Fax broadcasting capabilities . It can be scaled to blast thousands of simultaneous calls . ICTDialer is capable to fit in various telemarketing and broadcasting and telemarketing scenarios.

ICTFAX, open source Fax Over IP Solution

ICTFAX is open source (AGPL v 3), multi-user and web based software solution for service providers based on open source spandsp, drupal and astbill with advance billing capabilities featuring duration as well as per unite billing , ICTFAX is an email to fax gateway, supports G.711 faxing , PSTN faxing and T.38 origination and termination .ICTFAX is complete faxing solution and does not need to be integrated with other open source projects to function that makes ICTFAX a unique and innovative faxing solution .

ICTInvoice, A complete Multitenant Hosted PBX Solution for Telecom Service Providers

ICTInvoice is open source Elastix PBX module that enhances the capabilities of Elastix and It empowers Elastix to function as an advance billing, provisioning and invoice management solution , it convert Elastix PBX into multi tenant Hosted PBX platform suitable to offer hosted PBX services to Small Business Owners, Entrepreneurs and ITSP . It is open source GPL v3.0 software, developed and maintained by ICT Innovations

Kamailio Elastix Installation and Integeration

[posted at Elastix.org]

Part 1

WARNING: DO NOT INSTALL THIS ON A PRODUCTION MACHINE! Some of you may want be wanting to increase the capacity of your Elastix machine. Asterisk generally has issues when you start to put a lot of SIP peers on it. One of the best ways to get around this is to install a proper SIP server and join it with asterisk. This allows you to register all your SIP handsets to the SIP server and make calls through to your asterisk machine.

Hotel Management System for Elastix

[posted at Elastix.org] Two blog posts in 24 hours? We’re on a roll here!
Based off PIAF’s Hotel Management System, we’re going to make some minor adjustments to have this work with Elastix. This is a brilliant Hotel Room Management system with the ability to restrict the calls from Ext’s when they are not checked in, per-second billing, and more!
1. Installing the base system
2. Updating the config
3. Fixing up HTTPS
4. Updating dial-plan
5. Closing words