As the 2015 is just started, many people are wondering what is the future of technology this year and years to come. Technology sector is changing so quickly that science fiction is turning into reality. Few years before, Internet of Things (IoT) was considered to be a fairytale, but now it looks just a matter of time that IoT will be in our daily life.
Last year in Karachi, largest city of Pakistan and 2nd largest city of the world by population, local government banned instant messaging and Voice over Internet Protocol (VoIP) applications such as Skype, Viber and other communication networks including Tango and WhatsApp, for almost three months due to security reasons.
Fedora is a Linux-kernel based community supported operating system owned by Red Hat. It comes with a free and open source license and aim of Fedora project is to be the leader in cutting-edge technologies. If you want to see what where the latest trend in enterprise operating system Linux is going, then you should look at Fedora.
A contact center is a location for centralized handling of individual communications in any business that includes voice and video communication, faxes, live support, text chat, SMS and e-mail. A contact center can handle both inbound and outbound communication. Inbound communication is usually operated to administer support or information queries from customers.
It's about year and a half ago, June 5 2013 when a UK based newspaper published the documents leaked by US whistle-blower Edward Snowden. Without going into the details of actions of Mr. Snowden we'll just focus on how big the data would be that NSA was mining: petabyte, exabyte or zettabyte.
Interactive Voice Response (IVR) is in our daily lives so much that it seems impossible to spend a single day without encountering it. IVR usually provides a telephone menu system that enables segmentation and routing of calls to the most appropriate service or agent/person within your business system.