We are pleased to announce release of ICTBroadcast Version 3.0 , ICTBroadcast is now a mature and professional product hence ultimate choice for telemarketers, carriers and Internet Telecom Service Providers (ITSP).
ICTBroadcast Version 3.0 include following enhancements
ICTBroadcast 3.0 has an improved and more informative dashboard. Now admin can view server status, All active campaigns, and statistics of the logged-in users. A widget like view now enables to view the details by just clicking on it.
Improved IVR Designer
IVR Designer now has 5 more applications. Now you can design your custom IVR with a lot more ease. New applications allow to speak custom values of Alphabet, Numbers, digits, date and time. Now improved Record application allows you to record complete IVR, a part of it or only the call recipient response. And these recordings can be downloaded or played in campaign summary with just a single click.
Implementation of Load Balancing
ICTBroadcast 3.0 now has built-in support for Load balancing. ICTBroadcast has been integrated with RabbitMQ that enables ICTBroadcast to scale and connect with multiple Asterisk servers and multiple Kannel nodes without any hassle.
Addition of Email Campaign
ICTBroadcast 3.0 supports creation of Email campaigns. Now you can choose your target medium from Voice, SMS, Fax and Email. No need to look a separate platform for Email campaign. Everything is bundled into a single software package. Buy one and get all.
Addition of Survey Campaign
Survey campaigns now has support for open-ended questions. Now you can create choice based questions that require key press from call recipient as well as open-ended questions that require call recipient to record their message. You can view the result of survey campaign in an informative chart report and can listen and download the recorded messages of the survey campaign.
Advance Campaign Management
Advanced campaign management allows to control the channel limits of the running campaign. Now you can monitor the status of your campaign and control it the way you want.
System wise configuration
System wise configuration allows to manage the behavior of the overall ICTBroadcast system. It allows to configure your campaigns, Forms, and Servers by advanced users.
Supporting variety of broadcasting scenarios
ICTBroadcast 3.0 supports a variety of broadcasting scenarios including but NOT limited to Voice, SMS, Fax and Email broadcasting, interactive voice broadcasting, survey, alert system, notification system, polls, telemarketing and custom IVR.
Support for Custom Variables / Tokens
Play custom message for each recipient using custom variables / token. Custom Tokens are supported in SMS messages, Email templates, IVR Applications like TTS, Say Alpha, Say Date, Say Time, Say Number and Say Digit.
Improved Campaign statistics and reporting
ICTBroadcast 3.0 has an improved campaign summary and reporting. With its chart based reporting, viewing and analyzing a campaign is much more easier than before. You can now view the contact details (contact list) of those who answered your call and of those where call Failed (due to Busy, No Answer, Congestion, Unknown error). You can export these contact lists for further processing.
REST based API's to integrate with third party software
ICTBroadcast 3.0 also comes with easy to use REST based API that can be used with any third party software or web interface. This can be used in a variety of ways from showing campaign statistics on the web page to creating new users through a function call.