Open Source Voip

Mobility for Auto Dealerships

DigiumBlogs - Thu, 04/09/2020 - 20:35

In the auto industry, there are many teams within a dealership hoping to achieve a singular goal: sell cars. And doing so today requires sales and service departments to separate themselves from the competition. 

If you’ve ever worked at a dealership, you understand the sense of urgency that comes with each deal. Catering to customers, following up with questions and resources, and the overall nurturing process is of the utmost importance – and so is having the right communications tools to do the job.

A Unified Communications (UC) phone system can offer staff plenty of features to help them reach success in closing deals, but mobile softphone apps and mobility features are of the utmost importance to this process.

Keep your sales team available – no matter where they are

Chances are, your sales team is constantly on the go and hardly ever at their desk. Whether they’re on test drives or showing cars on the lot, a mobile softphone allows them to continue to receive calls from their work extension without giving customers their personal cell phone number. This ensures that your sales team never has to worry about missed calls sinking a deal or the woes of an overflowing voicemail.

Utilize Bring Your Own Device (BYOD) practices

Whether you’re looking to save money or give staff a bit more freedom, mobile softphones give dealerships the option to enact Bring Your Own Device (BYOD) policies. Rather than giving each individual a company-assigned mobile device, let your employees use their own devices with a mobile softphone app.

Manage multiple locations without being tethered to your desk

For GMs, mobility features offer the ability to transfer or forward calls between multiple devices, meaning you can switch from your desk phone to your mobile phone (and vice versa) without interrupting a call. And if you’re going between dealerships, you won’t return to your desk to find a slew of missed calls! You can focus your time on more pressing tasks rather than playing catch up.

Enable remote work

While many essential parts of a car deal are better handled in a dealership environment, today’s car buyers expect some flexibility, especially with new forms of internet car sales disrupting the industry. That flexibility to sell cars online and over the phone, while unfortunately lacking all of the in-person, “show-and-smell” effect that test drives and walk-arounds can have, does enable salespeople to enjoy the flexibility of working remotely from the dealership. Mobility features provide these salespeople with all the tools they need to prospect and sell from wherever, with the customer never having to worry about coming to a dealership sales floor.

 

Discover Switchvox

If you’re interested in what a UC business phone system can do for your dealership, take a look at Switchvox. With powerful mobility features, CRM integration, and an abundance of contact center features, you can ensure your sales and service teams are well-equipped to provide the best customer service every time.

Want to learn more about how Switchvox can improve productivity at your dealership? Download our free guide now! You’ll learn how Switchvox can fit within tight budgets, connect multiple locations, help your team manage high call volumes, and more.

The post Mobility for Auto Dealerships appeared first on Sangoma.

Categories: , Blogs, Open Source Voip

Mapzen open-source mapping project revived under the Urban Computing Foundation

Zdnet Linux and open source - Wed, 04/08/2020 - 23:35
The orphaned Mapzen project, which is used in many mapping programs, has now found a new home with the Urban Computing Foundation.
Categories: , Open Source Voip

Cloud Foundry sees top leadership change

Zdnet Linux and open source - Wed, 04/08/2020 - 18:41
Abby Kearns, the Cloud Foundry's executive director, is stepping down leaving the most popular Platform-as-a-Service clouds in the capable hands of its CTO Chip Childers.
Categories: , Open Source Voip

Linux Foundation backs security-oriented seL4 microkernel operating system

Zdnet Linux and open source - Wed, 04/08/2020 - 00:59
Want a truly secure operating system kernel? The Linux Foundation is partnering with Australia's national science agency, CSIRO, to roll out the seL4 microkernel.
Categories: , Open Source Voip

Wi-Fi 6 and Why It’s Important

DigiumBlogs - Tue, 04/07/2020 - 21:25

There’s a lot going on now, and for this week at least, I didn’t want to write another remote work or WFH type of blog.   So I figured I’d take a look at some new technology that we’d all be using someday soon in your house or your enterprise.  So I zeroed in on Wi-Fi 6 as a good thing to write about.

If you haven’t already, you’re going to start hearing about Wi-Fi 6. Wi-Fi previously had naming schemes like 802.11 and some letters. It was pretty techy. But the Wi-Fi alliance decided to make it simpler so the new version announced last year is called Wi-Fi 6 (would have been 802.11ax), and the next one will be Wi-Fi 7, etc.

To use it, you need a Wi-Fi 6 device (like an Apple iPhone 11 or a Samsung Galaxy Note 10) and you’ll need a Wi-Fi 6 capable router.

But why use it in first place? Faster speed obviously is a key thing. But with more and more households having multiple Wi-Fi devices (right now, a US household has an average of 11 connected devices) with no end in sight for the increase, slower internet could occur if all of these devices are on at one time.  Probably a lot of readers have noticed this – I certainly have when all my kids are home at the same time.  And you may have noticed this is you have a lot of people working at home right now.  A Wi-Fi 6 router is designed to help data flow to each of the devices, effectively keeping the speed going.

And if it can do that at home, and at a public venue (an issue I’m sure we’ve all experienced!), it can certainly help at work, with many of us now simply connected via Wi-Fi instead of an ethernet cable.

There are also improvements to battery life and security.

So we’ll start to see this coming into work.  You may get questions about it or may be wondering about it.  First, we need to be on devices that support it.  And then the infrastructure the devices connect to need to support it.   And then we’ll be using it.

The post Wi-Fi 6 and Why It’s Important appeared first on Sangoma.

Categories: , Blogs, Open Source Voip

Why not the best? Red Hat vet Paul Cormier takes over as CEO

Zdnet Linux and open source - Tue, 04/07/2020 - 00:09
As former Red Hat CEO Jim Whitehurst moves over to reforming IBM, one of his right-hand people, Paul Cormer, takes over as Red Hat's CEO and President.
Categories: , Open Source Voip

Huawei changes its patent story

Zdnet Linux and open source - Sat, 04/04/2020 - 01:05
By opening up its massive patent portfolio to Linux and open-source companies via the Open Invention Network, Huawei shows just how important open patents are to software development. It's also an intellectual property peace offering to the US government and businesses.
Categories: , Open Source Voip

Keeping Your Workforce Safe and Connected During the COVID-19 Pandemic

DigiumBlogs - Fri, 04/03/2020 - 18:00
Introducing our guest contributor:

Ben has been doing Linux based IT support and networking for over 25 years, and has been doing VoIP sense asterisk 1.2.

His company VOICE1, provides Managed Switchvox Support and custom product integrations for small and large customers across the US and Canada as well as SIP trunking services.

When he’s not tinkering with technology and automations, he can be found enjoying the Pacific Northwest and being surrounded by animals.

 

As US business and the world is taking preventative measures for the coronavirus pandemic it is important for many businesses to remain accessible to their customer base.

If you have a Switchvox and are considering sending/allowing staff to work from home the following information will be helpful to you.

Allow Staff to Bring Deskphones Home

If you already have desk phones and your system is configured to allow external access you may want to allow your staff to take their desk phones home with them. This has the advantage of:

  • Assuring no one else uses their equipment and reducing the chance of spreading infection.

  • Allows your staff to work with existing setup and not have to ‘learn’ something new at a time where everyone is on high alert and already stressed.

  • IT staff can focus on a centralized solution vs individual users, allowing rapid setup.

How to Enable Remote Users

Assure that you have adjusted your firewall to allow remote SIP access and HTTP/s access. Click here for a detailed listing of firewall ports.

Make sure that you authorize only allowed SIP services by IP.

Adjust the ACLs on your Switchvox to match your requirements.

Best practice is to create a new network rule for each of your remote users.

However many of you may need a faster simpler approach. You can enable SIP and optionally Web and API access for “All Networks”.

This should only be done if you have your Switchvox behind a firewall and have the proper ACL permissions on your firewall. If you have not properly secured your firewall you will be exposing your phone system to public access.

We do not recommend turning on “Never Block IP’s” at all. We also recommend setting per work IP restrictions, as soon as possible.

Update the “Phone Networks” to be sure that you have a DNS name pointing to your PBX that can be reached from the public internet and properly forward to your Switchvox.  You can use just an IP, however you will have a warning about not having a proper SSL certificate. If you have properly set up your Switchvox you should have a valid SSL certificate already in place.

Switchvox Desktop Softphone

Setting up your Switchvox for use with the free Desktop Softphone is a little easier.

You first need to assure that port 443 is forwarded to your Switchvox.

Make sure to limit your firewall to only allow access from authorized sources to avoid exposing your system to the public internet.

Next to each extension you will have 4 icons to the left. The third one allows you to manage phone assignments.

Clicking the Manage Phone icon will let you edit or assign new phones.

You have 2 options.

  1. Add an additional phone extension with phone-type “Switchvox Desktop Softphone”

  2. Edit a phone extension to set phone-type to “Switchvox Desktop Softphone”

If you choose to add an additional phone you will need to adjust the users individual call rules so that the new additional phone will ring with incoming calls.  For many the simple process is to just re-assign the to only a softphone.

Click here to learn more about Switchvox!

The post Keeping Your Workforce Safe and Connected During the COVID-19 Pandemic appeared first on Sangoma.

Categories: , Blogs, Open Source Voip

Huawei joins major US-based open-source patent protection consortium OIN

Zdnet Linux and open source - Thu, 04/02/2020 - 17:42
In a move many will find surprising, Huawei is joining the Linux and Open Invention Network, the leading US-based open-source patent non-aggression group.
Categories: , Open Source Voip

UC is all the Rage, but Voice Minutes are Hot Again…

DigiumBlogs - Tue, 03/31/2020 - 18:00

Unified Communications (UC), for knowledge workers, is all the rage right now. UC enables these folks to work from home relatively easily because this type of phone system enables the ability to offer softphones with your business number, conferencing, collaboration, presence, and mobile phones that also utilize your business phone number. So you can set up at home just as if you are in your office. The internet, whether home WiFi and/or LTE connectivity, is key for this to work well however.

Sometimes a Plain Ol’ Voice Call is what the World Needs

Not everyone is a knowledge worker with access to a UC system or even good internet connectivity, for that matter. And because of what’s going on today, the whole world wants to communicate more than ever. So that means the good old PSTN is there for the using. Certainly for subscriber-to-subscriber, but even for those that have businesses, you are probably taking more regular phone calls. Yes, just a plain, old-school voice call.

Even a regular voice call can do wonders. And, really, even though many of us live in video and have great internet and Unified Communications, we all still just do plain voice calls, probably more than we even realize. And in this new reality out there, many people need to just place phone calls and talk.

So what does this mean?

I do not have the voice minutes data yet, but I do know that for the part of our business that services carriers, we are seeing an uptick in demand for our carrier gateways. That means these customers are seeing an increase in voice minutes and are gearing their networks up to deal with the increased demand.

Sangoma offers IMG gateways, which are the leading lower density service provider gateways on the market. Its small footprint combined with a highly equipped feature set makes it ideal for quickly adding voice capacity to your networks.

The post UC is all the Rage, but Voice Minutes are Hot Again… appeared first on Sangoma.

Categories: , Blogs, Open Source Voip

Debian Linux readies an anti-coronavirus hack-a-thon

Zdnet Linux and open source - Mon, 03/30/2020 - 23:34
Open-source developers are uniting to create and improve code and programs to help fight COVID-19.
Categories: , Open Source Voip

Kubernetes 1.18: Buffing up the leading container orchestrator

Zdnet Linux and open source - Thu, 03/26/2020 - 19:03
There are no new major features in this Kubernetes release, but many users will be just fine with that.
Categories: , Open Source Voip

Resources for Working Remotely with Switchvox

DigiumBlogs - Thu, 03/26/2020 - 18:05

COVID-19 is impacting how so many of us go about our workday. It’s no longer ‘business as usual’. At Sangoma, we’re doing everything we can to support our employees, partners, and customers. From working remotely to travel restrictions, we’ve taken many internal measures to ensure our employees are safe, yet well-equipped to continue serving you in the same dedicated way we always have. You can read more about those initiatives here.

We’ve also received a high number of inquiries about how our Unified Communications (UC) systems can potentially help. As such, we would like to provide some additional information and address any concerns you may have about your business communications.

At Sangoma, we have a complete portfolio of products and services that can help. This information is tailored to registered Switchvox users specifically. As such, you have access to the UC features you need to work from home and still accomplish just as much as if you were in the office.

Here is an overview of the specific capabilities available to you to help you work remotely. Please see our Guide to Setting Up Remote Employees for detailed information about these features and how to use them.

Switchvox Desktop Softphone

Take your extension on the go with the Switchvox desktop softphone. You can easily make/receive calls on your Windows or macOS laptop, see the statuses of other remote workers, and have full access to your contacts list. You can further enhance collaboration with group chat and SMS (via SIPStation) features. Additional information about the softphone is available here. Pair the Desktop Softphone with the Switchboard, so your calls and other Switchvox tools are right on your computer. (Please Note: the Desktop Softphone and Switchboard do not offer 3-way calling, but you can use the Meet Me Conference feature.)

Using Your Existing Desk Phone to Work at Home

If you use a Sangoma desk phone in the office, you can bring your phone home with you. In many cases, when attached to a properly-configured Switchvox system, you can plug in at home immediately. Please keep in mind that you will likely need a wall plug adapter to power your phone, as most home users do not have Power-over-Ethernet (PoE). Prior to doing this, please work with your Switchvox administrator to ensure that your Switchvox is set up to support remote employees.

Switchvox Switchboard

If you are already working remotely due to quarantine recommendations, our browser-based Switchboard is your window into all of your colleagues’ communication – no matter where they are located. A call control panel with the ability to manage calls and instant message with co-workers, this tool is especially valuable to receptionists as well as sales, service, and support teams. The Switchboard is also a great tool for call queue managers, offering a full set of queue management tools accessible from anywhere.

Conference Rooms and Audio Conferences

As the need for virtual meetings increases, you can take advantage of the conference features available with Switchvox. With the Meet Me Conference Center, your phone extension can have its own conference room. The extension-owner can even control the audio conferencing experience with announcement options, as well as specify who can talk in the conference. Conference Apps for the D80 desk phone and the Switchboard let the admin mute others on the call, or even remove others from the call.

Sending Work Calls to your Mobile or Home Phone

If you’re working from home and you can’t use the Switchvox softphone, or you only have a home phone, you can easily configure Switchvox to send all of your calls to your personal mobile or home phone. This can be configured by logging into your Switchvox user web tool and navigating to Features > Call Rules and setting up a Call Cascade to your mobile or home phone.

Coming Soon! Video Meetings

Lastly, we are excited to introduce a new product offering for a video meeting solution that will be available to you soon! While this offering was already on our product roadmap, we have recently accelerated our efforts to bring you this solution as quickly as possible.

The post Resources for Working Remotely with Switchvox appeared first on Sangoma.

Categories: , Blogs, Open Source Voip

Resources for Working Remotely with PBXact

DigiumBlogs - Thu, 03/26/2020 - 18:00

COVID-19 is impacting how so many of us go about our workday. It’s no longer ‘business as usual’. At Sangoma, we’re doing everything we can to support our employees, partners, and customers. From working remotely to travel restrictions, we’ve taken many internal measures to ensure our employees are safe, yet well-equipped to continue serving you in the same dedicated way we always have. You can read more about those initiatives here.

We’ve also received a high number of inquiries about how our Unified Communications (UC) systems can potentially help. As such, we would like to provide some additional information and address any concerns you may have about your business communications.

Here is an overview of the specific work from home (WFH) capabilities available to PBXact users:

Zulu UC Desktop Softphone

Sangoma’s Zulu UC delivers productivity and collaboration tools (chat, SMS, click-to-call, file sharing) through a single application which can be installed locally or used in a browser. Zulu brings all of your tools together in one place, letting you take your work environment with you, wherever you are.

Through the Zulu interface on your desktop computer, you can:

  • Chat with coworkers 1:1 and in a group setting
  • Initiate group conference calling and merge calls together for ad-hoc collaboration
  • Create rooms for team collaboration sessions and transfer files
  • Send/receive SMS with clients using your work extension (via SIPstation)
  • Control presence and view the status of other colleagues
  • Open voicemail directly from the visual voicemail feature
  • Contact any of your co-workers from the corporate contact integration

Administrators, please be aware that Zulu and VPN clients connecting directly to the PBX use significantly more system resources than a simple SIP registration. Be careful when deploying these solutions at scale on an existing system.

User Control Panel

The User Control Panel (UCP) is a browser-based, customizable dashboard available to every individual user, giving you call control options including:

  • Call forwarding, presence, conference calling, and more
  • Visibility into your colleagues’ presence/status, even when you’re not in the same location
  • The ability to access voicemail remotely
  • The option to redirect numbers to your mobile devices – scheduled or manual
Use Your Existing Desk Phone to Work at Home

If you use a Sangoma desk phone in the office, you can bring your phone home with you. In many cases, when attached to a properly-configured system, you can plug in at home immediately. Please keep in mind that you will likely need a wall plug adapter to power your phone, as most home users do not have Power-over-Ethernet (PoE). Prior to doing this, please work with your system administrator to ensure that your PBXact system is set up to support remote employees.

Administrator Options for Connecting Remote Workers

System administrators have the following options for connecting remote employees:

Connect to the workplace VPN infrastructure.
With this option, admins can extend the existing VPN infrastructure from the workplace to the home and not rely on the PBX at all to use the PBX resources remotely.

Connect directly to the PBX using your S-Series phone from a remote location.
Sangoma phones natively support connecting a VPN from the phone directly to the PBX. You will need to set up your PBX VPN server first, and then use EndPoint Manager to tell the phone to use the VPN on a per-extension basis. More information on this technique is available here.

Connect directly to the PBX using the built-in VPN server from your desktop.
A desktop VPN connection to PBXact can only be used with the Zulu Desktop Softphone or desktop softphone of your choice. It does not offer access to other company resources. Additional configuration information is available here.

Deploy a second PBX in the Cloud for remote employees and enable a peer trunk to the main workplace system.
Deploy PBXact in a hosted environment for WFH users and bridge the premise PBXact system via IAX2 or Chan_pjsip trunk for minimal exposure to the company network. When a rapid deployment of remote staff is required, this method is arguably the fastest, most cost-effective, and feature rich when direct VPN support just isn’t an option.

Allow remote extensions to register directly to the PBX over the Internet.
Administrators should only implement this method provided they are comfortable with the security implications.

Send extension calls to a user’s mobile or home phone.
Simply add a personal mobile number to Find Me / Follow Me for an extension. Calls through the PBX can be transferred to other extensions or queues.

Built-in Contact Center Features

PBXact also offers built-in contact center features for users like receptionists or service and support teams who handle a high volume of calls.

  • Calls that go to the company IVR can be easily redirected to specific users.
  • Businesses can create custom announcements so that callers can hear about valuable information before being connected to an agent.
  • Agents can prioritize calls with Caller ID prefixing and VIP caller options.
  • In the event of a spike in the number of calls, additional team members can be assigned a ‘stand-by’ option so they can easily start taking calls.
  • The XactView Operator Panel add-on module provides a command center view to control inbound calls, transfer, and more.
  • Hot Desking lets employees use their remote Sangoma IP phone as if it was in the office, allowing their individually customized settings to seamlessly transfer to a remote phone.
Coming Soon! Video Meetings

Lastly, we are excited to introduce a new product offering for a video meeting solution that will be available to you soon! While this offering was already on our product roadmap, we have recently accelerated our efforts to bring you this solution as quickly as possible.

The post Resources for Working Remotely with PBXact appeared first on Sangoma.

Categories: , Blogs, Open Source Voip

SUSE offers free enterprise Linux support to medical devices manufacturers

Zdnet Linux and open source - Wed, 03/25/2020 - 22:45
If you're building a medical device to fight coronavirus, Linux power SUSE wants you to know it has your back.
Categories: , Open Source Voip

Updating Your ILEC, CLEC, or Coop Telecom Network Infrastructure

DigiumBlogs - Tue, 03/24/2020 - 18:00

If you are one of the multiple hundreds of telecom coops, ILECs (Independent Local Exchange Carriers), or small CLECs (Competitive Local Exchange Carriers), it may be time to think about updating your voice network infrastructure. 

Due to a variety of factors, you may be thinking about cutting costs, especially on the voice side of the business. Why pay those expensive yearly maintenance fees on that softswitch? Or maybe your expensive high-end softswitch solution is getting old, and you want to replace it. Or maybe that same softswitch solution is just overpowered for your voice network needs today, and you want to right-size your voice platform.

No matter what the reason, a good solution could be looking at an enterprise switch that has been used in carrier environments. Someone who has an on-prem solution that you can put in your data center but that also has its own cloud solution based on that same technology, that you know can handle the traffic load on your network.

Sangoma is such a company. We have 1.5 million paid-for UC endpoints, with many of them on our own cloud.  

Sangoma Switchvox is present in many hundreds of enterprises of all sizes. The same product can and is currently being used in MSP environments, hosted on the MSP cloud. Switchvox is a great option to be the switch behind your voice network, if you are looking to change switches.

Let’s take a look at the architecture diagram below. Running your voice network is your voice switch and applications, such as voice mail, IVR, and even contact center applications. This is connected to different networks, such as different mobile networks or the PSTN through gateways and SBCs which help transcode different media codecs and also translate protocols such as from the SS7 network to and from the switch. This enables your network to connect to those outside your network.

You also need wholesale SIP trunking so that you can resell SIP Trunking to your subscriber base. The ability to obtain DIDs, provision those numbers for SMS/MMS, offer fraud protection, and manage e911 services is critical to your customer base.

But you also need to connect the network to your subscribers, whether they are a home, a small or medium business, or a small or medium enterprise. These subscribers all have different kinds of endpoints, whether they are phones, computers, tablets, etc. Most likely, at this point in time, the subscriber (even a home) will not have a PSTN connection anymore. So the voice network will come into the subscriber through a SIP trunk. 

If it’s a large business doing a lot of minutes, then wholesale SIP trunking will be the preferred option to use. Retail SIP trunking will be the preferred option for smaller businesses or the home. Either way, the subscriber will want to buy a connection service that works for them.

How Sangoma Can Help

Sangoma can help in a variety of ways. Let’s take a look at the network diagram again. As discussed above, Switchvox is Sangoma’s scalable PBX/Unified Communications system that can be your network voice switch. While it can be on-premise in an enterprise, or accessed through the Sangoma Cloud, we also have numerous installations in MSP environments, in the MSP data center and run on the MSP cloud.

Switchvox also comes with call reporting tools, IVR, voice mail, desktop faxing, and many contact center features in an all-inclusive, easy-to-understand affordable pricing model.

Sangoma offers our own Vega and IMG gateways and SBCs that have been tested to work with Switchvox. The gateways can support up to 2250 SIP sessions and 2016 channels of SS7 signaling and will make connection to other networks as simple as possible.

Sangoma also offers our own phones and desktop and mobile clients that auto-provision within minutes to and with Switchvox. We offer a range of phones to suit your different subscriber needs. Our softphone clients enable chat, presence, and remote access to your business phone number and are included in the standard price of Switchvox. No hidden costs here.

Sangoma also offers both retail and wholesale SIP Trunking. Our wholesale SIP Trunking solution (SIPDepot) is designed for you to offer retail SIP trunking to your customers. Or if you want to resell wholesale SIP Trunking to your larger enterprises where appropriate, you can do that too. And if you want to use our retail SIP trunking, we have SIPStation as well. Whatever SIP trunking solution makes sense for you, we can discuss that.

As you can see, Sangoma offers a full range of potential ways we can help you both upgrade your existing telecom infrastructure and, at the same time, reduce your costs.

The post Updating Your ILEC, CLEC, or Coop Telecom Network Infrastructure appeared first on Sangoma.

Categories: , Blogs, Open Source Voip

With KubeCF, Cloud Foundry comes to Kubernetes

Zdnet Linux and open source - Fri, 03/20/2020 - 23:52
SUSE, the Linux and cloud company, and Cloud Foundry are releasing KubeCF. It will enable you to run the Cloud Foundry PaaS on Kubernetes.
Categories: , Open Source Voip

Tracking the real US coronavirus testing numbers with open source

Zdnet Linux and open source - Fri, 03/20/2020 - 18:29
We not only don't know how many people have coronavirus in the US, but we also don't even know how many have been tested. So, researchers, using open-source tools, are digging out the real numbers for us.
Categories: , Open Source Voip

Pet the cat, own the bathrobe: Linus Torvalds on working from home

Zdnet Linux and open source - Thu, 03/19/2020 - 22:56
Linus Torvalds created Linux and Git from home. Here's how.
Categories: , Open Source Voip

Working from Home Now and Its Impact on the Future of Work

DigiumBlogs - Wed, 03/18/2020 - 19:30

Two weeks ago, I wrote a blog about how UC can positively impact the ability to work from home. In fact, it’s almost mandatory to have a UC system to effectively work from home. That’s because you can have the same work phone number, you can access the same applications, you can be part of collaboration teams, your colleagues can dial you on a 3 or 4 digit extension, you can have instant messaging, etc. You’re basically at your desk at work, except the desk is now in your home.

As companies come to grips with how to handle the Coronavirus issue, more and more companies are instituting work from home policies of some sort. Companies are going to see how it works for them, whether they were prepared or not. Obviously, some workers are not able to work from home just because of the job they do. But if you are a knowledge worker and your company utilizes a UC system, it will likely work out OK, certainly better than a company without a UC system. 

And with these companies that institute some kind of work from home, or for employees who self quarantine, etc., whether the company intended it or not, this current work from home environment will be like a trial run for working from home, and its impact on operations.   So what is going on now will impact the future of working from home, most likely in a positive manner.

Many companies who utilize a UC system will probably see that employees working from home had less impact than they thought it might. Or it will bring up some vulnerabilities they didn’t think about before, such as VPN load. I’m guessing this will also spur some employees to get faster internet connections if they are not getting the “response” they desired. Either way, something positive about the work from home company experience will come out.   

And from that, there could likely be some employee-friendly policies about working from home instituted from the employer, to help retain and/or recruit employees. This even helps companies get to their “green” goals given working from home can help reduce a company’s carbon footprint simply because employees aren’t driving to work.

Some companies will also see that they “needed” a UC system because it didn’t quite go that well. In 2008/2009 during the recession, many companies had been experimenting with VoIP. The recession, and the need to reduce as much cost as possible, was a key tipping point for companies to go all in on VoIP systems. This work from home time we are in now likely will further expand cloud and UC footprints.

If you are thinking of installing a business phone system to help your employees work better from home, then Switchvox Cloud can help you.

The post Working from Home Now and Its Impact on the Future of Work appeared first on Sangoma.

Categories: , Blogs, Open Source Voip

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