Unified Communications (UC) and telemarketing products/services must conform to Telephone Consumer Protection Act (TCPA) compliance. Not all the current UC and telemarketing products/services adhere to the compliance. For a common man, it becomes very difficult to know whether telemarketing software he/she is using conforms to TCPA or not.

Now with the help of social media, customers can interact with the representatives of the company from not just company website but from wherever the customer like to connect from e.g. Facebook, Twitter. For example, tweeting at the company account for some sale inquiry would get you quick response than email.

Information and Communications Technologies for Development (ICT4D) is an initiative that aims at bridging the digital divide between technologically advanced countries/regions and under-developed countries/regions. It also aims to ensure economic development by providing equal access to communication devices such as cell phones, radio, television, computer and internet etc.

With the rapid evolution of mobile hardware and open-source telephony systems, the idea of using Android smartphones as GSM gateways has gained attention once again. In 2025, most Android devices ship with powerful chipsets (Octa-core and beyond), massive RAM, and enhanced connectivity options including 5G, WiFi 6, and Bluetooth LE. These advancements raise an interesting question: Can we now turn Android phones into full-fledged GSM VoIP gateways?

In layman's terms, mobile VoIP provides people to send and receive phone calls using some third party mobile VoIP service provider (e.g. Skype) over internet connection. This is different from standard cellular service because call is not placed on your wireless carrier's network and the user is not charged any carrier fees.

Voice over IP (VoIP) and analytics tools are becoming each others need. Enterprises and large call centers are turning huge amount of telecom data into valuable intelligence to improve their business processes, generate new sales leads, increase customer satisfaction and gain insights into potential threats from their competitors.

In the telemarketing field, there are a number of solutions available that can help to produce desirable results for any business. Although telemarketing is considered to be any old tactic for businesses to improve sales but it is still mighty effective if done with right strategy. Telemarketing software alone cannot guarantee to grow your business, it requires a proper strategy.

Cloud Computing is an umbrella term for a wide variety of different platforms, services, and systems that includes things as diverse as virtual private servers (VPS), web application and hosting platforms. On the other hand, virtualization is software that manipulates hardware resources (such as compute, storage, memory) to create various dedicated resources.

As the 2015 is just started, many people are wondering what is the future of technology this year and years to come. Technology sector is changing so quickly that science fiction is turning into reality. Few years before, Internet of Things (IoT) was considered to be a fairytale, but now it looks just a matter of time that IoT will be in our daily life.

Last year in Karachi, largest city of Pakistan and 2nd largest city of the world by population, local government banned instant messaging and Voice over Internet Protocol (VoIP) applications such as Skype, Viber and other communication networks including Tango and WhatsApp, for almost three months due to security reasons.

Fedora is a Linux-kernel based community supported operating system owned by Red Hat. It comes with a free and open source license and aim of Fedora project is to be the leader in cutting-edge technologies. If you want to see what where the latest trend in enterprise operating system Linux is going, then you should look at Fedora.

A contact center is a location for centralized handling of individual communications in any business that includes voice and video communication, faxes, live support, text chat, SMS and e-mail. A contact center can handle both inbound and outbound communication. Inbound communication is usually operated to administer support or information queries from customers.

It's about year and a half ago, June 5 2013 when a UK based newspaper published the documents leaked by US whistle-blower Edward Snowden. Without going into the details of actions of Mr. Snowden we'll just focus on how big the data would be that NSA was mining: petabyte, exabyte or zettabyte.

Interactive Voice Response (IVR) is in our daily lives so much that it seems impossible to spend a single day without encountering it. IVR usually provides a telephone menu system that enables segmentation and routing of calls to the most appropriate service or agent/person within your business system.

Wireless operators around the world are getting ready to replace the existing 2G network (and even 3G in some countries) with latest voice network that will run over 4G LTE (Fourth Generation Long Term Evolution) networks. The main benefit to wireless operators with the introduction of this new technology is the efficient utilization of their network resources.

Before making any comparison/difference/similarity between SIP and WebRTC, we need to first understand what are these technologies and what they really do. In this post, we'll first briefly define SIP and WebRTC and then understand their motives, strengths and weaknesses. Let's first start with definition of SIP and then moving on to WebRTC.

Many businesses are moving towards VoIP enabled phone systems. It's not hard to decide for businesses of all sizes to go for VoIP enabled phone systems. It's just a matter of time. However, the important thing while moving towards VoIP phone system is to decide which VoIP provider to choose.

Unified communications (UC) is an integrated communications environment that combines voice, video, SMS, email and fax communications. Unified communication is not restricted to sending a message using various communications mediums. It can also allow an individual to send a message using one communication medium and receive using another communication medium.

More and more telecommunication businesses are adopting hosted services which in turn opening up a whole new world of solutions using the cloud hosted services. These cloud-hosted service are much more cost effective as compared to onsite solutions. Onsite implementation requires installation of hardware, heavy equipment and its maintenance.

The idea behind Internet of Things (IoT) is very straight forward that is "the interconnection of digital devices, objects and things globally". These devices, objects and things can be our daily appliances such as our refrigerators, wrist watches, mobile phones, car dashboard, and oven thermostat etc.

Asterisk team has announced yesterday the release of new version of Asterisk 13.1.0. This version removes many of the issues and bugs reported by the asterisk community. This version also contains a few improvements and additional features. A complete detail of the bugs, features and improvements in this latest version is available at Asterisk official website.

An enterprise grade (or enterprise class) application is one that is running a mission-critical piece of software. Such an application should have reliability and fault-tolerance features to handle any kind of failures while running. It can even be able to scale up and scale down the application resources depending upon the situation.

IVR is the abbreviation of Interactive Voice Response that refers to the interaction of an automated voice communication system with a customer through telephone or mobile keys. IVRs allow computer to respond to customer calls instead of live agent by providing them with simple choice based questions whose answer can be given through phone keypad.

Telemarketing is a dirty business but if used correctly, it can be a powerful tool that can help build and grow your business. Small and medium-size businesses (SMBs) today requires using all the resources available to get them going. The visibility is an important factor to get share in the market place.

Many businesses and professionals believe that fax is dead. And they are correct to the extent that traditional fax technology is dead. But its digital cousin, Fax-over-IP (FoIP) is still in use by many businesses and its use is growing steadily. More businesses are being attracted to this newer and improved version fax technology.

Setting up just one media server such as FreeSWITCH is not much difficult particularly if you don't have high volume incoming and outgoing calls. But just one server is not enough once incoming and outgoing call volume touches four figures (over 1000). So what we do? Should we move to another media server?

SIP trunking is a VoIP service based on the SIP protocol by which Internet telephony service providers (ITSPs) deliver telephony and unified communication services to customers. SIP trunking uses the power of the Internet to route calls onto global Internet as well as localized networks until it reaches its destination.

Agriculture is an important sector particularly in countries that rely heavily on agricultural exports. There has been continuous effort by many countries to use different technologies in order to increase agricultural production. This effort is driven by the growing demand for agricultural products due to increase in population.

Unified Communications (UC) is the integrated communication services (that may or may not be a single product or service) used by an organization to optimize its business processes. These integrated communication services may include live chat, voice call, voice mail, video chat, video conferencing, SMS, fax, and email.

Cloud telephony replaces the conventional telephone equipment such as a PBX with third-party VoIP service. These VoIP services are accessed over the public Internet. Organizations using Cloud services only pay for services or applications they use. This provides a very useful alternatives for small and medium-sized businesses (SMBs)