FreeSWITCH is a communication software solution used for voice and messaging applications. It is a free and open source communication software solution licensed under Mozilla Public License. Using FreeSWITCH, we can build PBX, softphone and softswitch. FreeSWITCH use Sofia Sip stack this stack is fully mature robust and complete.
VoIP communication is a form of communication which enable us to make phone calls by using internet connection instead of using analog telephone lines. Usually VoIP allow you to call those who received the calls on internet. By using interconnected VoIP service you will be able to call landlines number and also received from landlines numbers.
LDAP (Lightweight Directory Access Protocol) is protocol which provide the feasibility of maintaining, organizing, monitoring and distributing of data over an internet protocol network either public Internet, corporate intranet or both. Directory service of LDAP play very useful role for sharing the information of users, services, systems, applications and individuals through the network
We usually know fax as a transmission of text or image over a telephone lines, a specific number is associated with the fax machine. Fax machine scan the original text or image and convert it to a bitmap. After converting, these text and images are sent through electrical signals using telephone lines.
There are many dialers available in the market and every dialer has its own specifications and benefits in term of use. Predictive dialer is mainly used in call center because of its very effective feature of using statistical algorithm which has the ability to reduce the waiting time for agents.
Call tracking is an important feature of telemarketing software but many people are still unclear that what benefit this technology may provide to the businesses. Call tracking technology allows the tracking of phone calls by supplying additional analytic information about the phone calls.