WebApps are great for a lot of things such as availability, simplicity, portability and cross-platform support, but they also have issues like performance and local hardware integration. It will take quite a while before webApps can truly replace native/desktop applications, but I have no doubt that it's just a matter of time.
Healthcare industry has the potential for implementing VoIP and Unified Communications solutions for patient satisfaction and to maintain profitable growth. For nurses and doctors, communication platform such as phone, email, instant messages and notification systems provides a medium to be connected with the management and patients.
Smartphone market has a great potential for the VoIP technology. Every mobile app posted on iPhone's AppStore or Android's PlayStore gets a huge response from the community. There are several VoIP apps that have become popular among the mobile phone users including Skype, Viber, WhatsApp and Tango to name a few.
There is a boom of mobile apps these days. iPhone, Android, and Windows phone are the leading platform for which the applications are being built. Different technologies are being used to develop native mobile apps which is completely driven by the vendors. For example, iPhone, Android and Windows phone applications are being developed in Objective C, Java (for Android) and C# respectively.
Unified Communications (UC) and telemarketing products/services must conform to Telephone Consumer Protection Act (TCPA) compliance. Not all the current UC and telemarketing products/services adhere to the compliance. For a common man, it becomes very difficult to know whether telemarketing software he/she is using conforms to TCPA or not.
Now with the help of social media, customers can interact with the representatives of the company from not just company website but from wherever the customer like to connect from e.g. Facebook, Twitter. For example, tweeting at the company account for some sale inquiry would get you quick response than email.