Unified Communications (UC) is the integrated communication services (that may or may not be a single product or service) used by an organization to optimize its business processes. These integrated communication services may include live chat, voice call, voice mail, video chat, video conferencing, SMS, fax and email.
Cloud telephony replaces the conventional telephone equipment such as a PBX with third-party VoIP service. These VoIP services are accessed over the public Internet. Organizations using Cloud services only pay for services or applications they use. This provides a very useful alternatives for small and medium-sized businesses (SMBs)
Call center provides interaction with customer or clients through voice calls either using PSTN lines or VoIP. While contact center offer additional pathways of interaction with the customers. A Contact center uses voice, email, text chat, fax and web interfaces to communicate with clients or customers. Because of its various technological modes of communication, businesses prefer contact centers as their customer interaction medium.
WebRTC has already been famous because of the stunning pace at which top companies around the world are shifting or started using WebRTC as a standard means for delivering voice as well as video inside a web browser. The Web browser may be on a desktop computer, laptop, or any smart phone whether Google Android, Apple iOS, Microsoft Windows phone or any other.
kGraft technology developed by SUSE mainly focuses on the live patching of the Linux Kernel particularly for the environments where shutting and rebooting a Linux server is not the preferred option. Consider the environment where 1000 servers are up and running but there comes an immediate bug or security fix to be made in all the servers.
Every government, whether developing nation or developed nation, wants to transform and improve its various functions by the use of technology. Embracing new technology enables governments to deliver services across the country in a much efficient and effective manner. It also enhances the satisfaction of the citizens over the government.