The call center provides interaction with customers or clients through voice calls either using PSTN lines or VoIP. While the contact centers offer additional pathways of interaction with the customers. A Contact center uses voice, email, text chat, fax, and web interfaces to communicate with clients or customers. Because of its various technological modes of communication, businesses prefer contact centers as their customer interaction medium.

WebRTC has already been famous because of the stunning pace at which top companies around the world are shifting or started using WebRTC as a standard means for delivering voice as well as video inside a web browser. The Web browser may be on a desktop computer, laptop, or any smartphone whether Google Android, Apple iOS, Microsoft Windows phone, or any other.

kGraft technology developed by SUSE mainly focuses on the live patching of the Linux Kernel particularly for the environments where shutting and rebooting a Linux server is not the preferred option. Consider the environment where 1000 servers are up and running but there comes an immediate bug or security fix to be made in all the servers.

Every government, whether a developing nation or a developed nation, wants to transform and improve its various functions by the use of technology. Embracing new technology enables governments to deliver services across the country in a much efficient and effective manner. It also enhances the satisfaction of the citizens over the government.

American National Security Agency (NSA) announced in a press release today that they are, in partnership with Apache software foundation, releasing an open-source version of its new tool that automates data flows among multiple computer networks. This tool works efficiently even in situations where data formats and protocols are different among networks. The tool named "Nifi" short for Niagarafiles.

GITEX (Gulf Information Technology Exhibition) Technology Week is one of the most recognized and annually held ICT trade events in the Middle East, Africa, and South Asia. It is an annual consumer computer and electronics trade show, exhibition, and conference which takes place in Dubai, UAE at the Dubai World Trade Centre (DWTC). The show was launched in 1981 as GITE and later in 1988 changed to GITEX with the inclusion of exhibitions along with trade show and conference.

In the Top 500 supercomputer list was compiled in June 1993, Linux was already the top choice of the world's top 500 supercomputers with almost running on 476 out of the top 500 fastest supercomputers in the world. But when the 2014 Top 500 supercomputer list is published, it looks like Linux is completely driving its competitors out of the competition. Linux sets a new high with 485 supercomputers out of the top 500 runnings Linux in the world now.

The Skype and Internet Explorer teams at Microsoft are working on developing the ORTC API for WebRTC. ORTC API will be a key enabler to make Real-Time Communications on the Web. In this connection, Skype has already released beta version of Skype for Web last week. The news at Skype.com says that Skype for Web makes it quicker and easier than ever before to connect with friends, family and colleagues.

Microsoft, at one time biggest opponents of open source, is now not just supporting it but in fact, is jumping directly into it. Most of the people from open source community still remember Bill Gates remarks in an interview comparing open source developers with communist. Even the Steve Ballmer, the successor of Bill Gate at Microsoft, has similar thoughts during his whole tenure as CEO.

Interactive Voice Response or simple IVR refers to the interaction of an automated voice communication system with a caller through telephone or mobile DTMF keys. There are plenty of graphical and visual IVR designers commercially available. Some are desktop applications while most recently, web-based IVR designers have been introduced by many communication services and solution providers.

OpenSIPS is open-source software that suits well for medium and large businesses to handle all the above-mentioned scenarios. It supports common database access like MySQL and Postgres but still very well supports the carrier-grade deployments. OpenSIPS is a multi-purpose signaling SIP server. It can act as SIP Router, SIP Switch, SIP Registrar, Application Server, Redirect Server, Load Balancer, Dispatcher, Back-to-Back User Agent, Session Border Controller, SIP Front-End, NAT traversal Server, IP Gateway (SMS, XMPP) among others.

OpenStack, an open-source cloud operating system, is getting popular day by day. OpenStack controls large pools of computing, storage, and networking resources throughout a data center. It provides a very simple and easy-to-use web interface for administrators to manage resources, manage users and assign resources to users.

Google has released Android 5.0 Lollipop last week and made its source code available to the developers and distributors. It's official launch will be tomorrow on November 12, 2014 for select devices that run distributions of Android and that are serviced by Google, including Nexus and Google Play edition devices. The major focus of Android Lollipop is the user interface and design experience across multiple screens.

We are pleased to announce that ICTFAX Version 3.0 is released. New release completely removes Plivo Framework from ICTFAX. Now ICTFAX no longer depends on Plivo for communication with FreeSWITCH. Instead, ICTCore has been introduced as a new lightweight communication library. ICTFAX uses ICTCore to communicate with FreeSWITCH.

An Internet telephony service provider (ITSP) provides Voice over Internet Protocol (VoIP) and digital telecommunications services to either residential or commercial enterprises. Digital telecom services eliminate the costs associated with traditional phone services and allow individuals or companies to make substantial cost savings with no loss of quality. With a general knowledge of ICT it is a relatively straightforward manner to set-up in business as an ITSP. At each stage of the process other services exist to enable the correct management of your telecommunications business.

With the introduction of electronic switching in 1960, telephone slowly went digital. The development of digital data communication such as internet, allowed digitizing data and transmitting it in real-time across networks. This system follows certain set of protocols like Internet Protocol (IP). For telephone, it is voice over internet protocol (VoIP). VoIP replaced almost all telephone networks. IP telephone uses high-bandwidth connection and special transmission equipment via internet.

VoIP mobile apps are in vogue and there are specific apps for different types of VoIP services. The smartphone market holds great potential for the VoIP technology and it is with the mobile apps that this market can be tapped. There are several VoIP apps that have become popular among the mobile phone users. In this article, we are going to look at some of the most popular apps that hold a lot of promise for its users.

ICTFax Version 2.0 was released based on the Plivo communications framework but later on, Plivo has postponed supporting their project causing serious issues to community members who were using Plivo in their systems as well as ICTFax users.

The recent phenomenon of Information Communication Technology (ICT) – and in particular Open Source (OS) – as a tool to reach community goals such as social justice and public vigilance has reached new heights during the past couple of years. ICT4D, or Information Communication Technologies for Development refers to the use of ICT and OS in socioeconomic, international or human rights development projects. All major areas of development work can be enhanced by the appropriate deployment of ICT and a cursory Google search reveals the success of many of these ventures to date.

Our Asterisk Support Engineers can help you to run your business smoothly by monitoring and maintaining your asterisk / Linux servers and proving you immediate support services during your business hours. Our Asterisk Support Engineers monitor Asterisk / Linux Servers during customer's business hours. We offer emergency support services in case of issues arising during Customer business hours.

We are pleased to announce that a new release of ICTFAX with additional features and bug fixes is released. New release contains bug fixes and new features including showing email address in DID screen, removing ICTFAX users, email address length issue, ictfax_form function, ictfax_form_submit function, edit and view fax bug, stopping to send any mail on broken faxes and space in the name of email attachment issue.

Drupal 7 can be used as a client management, billing and e-commerce solution for online businesses. Simple additions to the existing contributed modules can be utilized for greater benefit in terms of re-usability. We have demonstrated how to use a powerful Drupal e-commerce solution, Ubercart, for billing and client management for ITSPs (Internet Telephony Service Providers).

Pleased to release a new version of ICTFAX V 2.0 beta based on Powerful communication framework Plivo and Re-known open-source CMS Drupal 7.0, ICTFAX Ver 2.0 beta is completely rewritten software based on latest and proven open source technologies,

ICT Innovations released a completely free and open-source broadcasting solution. ICTDialer is an open-source Unified Communications autodialer and telemarketing software solution, ICTDialer powered with re-known open source Content Management system Drupal and Powerful l Freeswitch based communication framework Plivo with multi-tenant and Voice, SMS & Fax broadcasting capabilities.

ICTFAX is open source (AGPL v 3), multi-user and web based software solution for service providers based on open source spandsp, drupal and astbill with advance billing capabilities featuring duration as well as per unite billing , ICTFAX is an email to fax gateway, supports G.711 faxing , PSTN faxing and T.38 origination and termination .ICTFAX is complete faxing solution and does not need to be integrated with other open source projects to function that makes ICTFAX a unique and innovative faxing solution .

We are pleased to announce full six days training program on re-known and advance open source communication soft-switch FreeSWITCH at our Multan and Lahore offices (Pakistan). FreeSWITCH is a growing open source cross-platform telephony software when installed on server, convert it to a powerful communication server.