Open Source Voip

3 Ways Cloud Communications Drive Value for the Healthcare Industry

DigiumBlogs - Wed, 09/13/2023 - 20:00

Cloud communications is a relatively new concept emerged in recent years as a key player in the world of telecommunications. It involves using cloud technology to facilitate real-time communication and collaboration between individuals and organizations, regardless of their location or device.

With the healthcare industry evolving and embracing new technologies, cloud communications are poised to play an increasingly important role in facilitating communication and collaboration between healthcare providers, researchers, and patients. So, without further ado, let’s discuss how cloud communication benefits the healthcare industry.

3 Ways Cloud Communications Drive Value for the Healthcare Industry

Cloud communications technology has become increasingly popular in recent years, with the market expected to reach $1240 billion by 2027. Businesses can save up to 50% on communication costs by switching to cloud-based solutions.

Additionally, cloud communications can improve employee productivity and collaboration, with 78% of employees reporting improved communication and collaboration after adopting cloud-based solutions.

With the healthcare industry constantly evolving, it is crucial for healthcare providers to find innovative ways to improve efficiency and patient care. Cloud communications offer three key advantages:

Improved Patient Experience
An enhanced patient experience is a key benefit of cloud communication in the healthcare industry. Here are two examples of how cloud communication drives value for healthcare by improving the patient experience:

Remote Patient Consultations. Telemedicine is a rapidly growing trend in healthcare, and cloud communication is vital in making it possible. Cloud communication technologies like video conferencing, instant messaging, and secure file sharing allow doctors to consult with patients remotely. It is particularly beneficial for patients who live in rural or remote areas where access to medical is quite limited.

Appointment Scheduling. Cloud communication platforms can also schedule appointments. Patients can use an online scheduling system rather than calling a doctor’s office to schedule an appointment. It saves the patient’s time and streamlines the scheduling process for healthcare providers.

Enhanced Communication with Cloud Technology
A doctor can use cloud-based communication tools to access a patient’s medical records from the past, collaborate with other doctors or specialists in real-time, and provide immediate updates to the patient’s family members. This kind of communication can prevent errors, reduce wait times, and ultimately improve the quality of care.

Increased Efficiency and Cost Effectiveness
Cloud-based unified communication has brought about a revolution in the medical industry. Here are some ways it has transformed the industry:

Improved Accessibility and Security of Healthcare Data. Cloud-based data storage and management ensure that healthcare data is secure and accessible only to authorized personnel. It uses security protocols such as encryption, firewalls, and two-factor authentication to safeguard patient data.

Reduced Communication Costs. Cloud-based communication eliminates the need for traditional communication methods such as phone calls, faxes, and emails, which are time-consuming and costly. Cloud-based communication platforms such as video conferencing and messaging apps have significantly reduced communication costs in the medical industry.


To sum up, cloud communications offer significant benefits for the healthcare industry, including increased efficiency, improved patient care, and enhanced security for sensitive information. By leveraging cloud-based solutions, healthcare organizations can streamline communication processes, reduce costs, and provide better patient outcomes.

The post 3 Ways Cloud Communications Drive Value for the Healthcare Industry appeared first on Sangoma Technologies.

Categories: , Blogs, Open Source Voip

Maximize Profitability and Boost Collaboration with Communications-as-a-Service (CaaS)

DigiumBlogs - Mon, 08/29/2022 - 21:00
Grow Business Benefits with a Full Suite of Customizable CaaS Solutions from Sangoma

Communication is the lifeblood of every business, and thanks to recent technological innovations, global disruptions, and shifting market demands, virtual environments are essential for effective communication in the modern workplace. More companies are turning to the cloud to improve remote and hybrid collaboration, introduce new customer service channels, and lower IT costs. To explore what CaaS offers, download our new, free eBook today!

Why CaaS?

The key to achieving a seamless experience in the cloud is integration. Navigating between multiple applications, platforms, and cloud providers is cumbersome and creates silos that hinder communication and add complexity. Disparate systems also introduce security risks and associated costs to protect every application and device. Without integration, simply doing business is a recipe for profit loss.

Gain a Competitive Advantage with a Complete CaaS Portfolio

Communications-as-a-Service (CaaS), also called Unified Communications-as-a-Service (UCaaS), brings together voice, video, presence and chat, conferencing, virtual desktop, and other applications to create a simplified, interconnected environment where every communication tool works together effectively.

With CaaS, companies can create and customize a secure, seamless digital workspace that improves collaboration and maximizes profitability with no hidden costs – all from a single cloud provider.

CaaS Deployments for Any Business

Whether an organization needs a single solution or a full suite, Sangoma’s end-to-end CaaS portfolio can address business communication needs and provide the right hardware and accessories to maximize performance and productivity. Customizable and comprehensive, Sangoma’s platforms offer flexible deployment options, secure integrations, and unified applications accessible from any device.

With Sangoma’s one bill, one vendor approach, organizations no longer need to devote time and energy to navigating multiple cloud vendors with their own policies, procedures, and workflows. When businesses partner with Sangoma, they enjoy a reliable, consistent partnership with expert support when and where they need it.

Collaboration Solutions

Effective communication tools help companies collaborate effectively, which improves employee morale, productivity, and long-term profitability. Thankfully, Sangoma’s CaaS solutions are geared specifically toward enhancing collaboration amongst on-site and off-site teams, regardless of how they operate.

Business Phones, Hardware, and Communities

In addition to its many software and as-a-Service products, Sangoma stands apart from other providers by offering an array of hardware, phones, and other devices to support business goals. What’s more, Sangoma maintains an open-source community to help small businesses, enterprises, government agencies, and other organizations create and deploy communications apps.

Businesses are constantly evolving, and with these additional services, Sangoma can act as a trustworthy, end-to-end partner as companies’ technology needs grow and change.

Read More: Download our brand-new, free eBook to explore all that CaaS can do for your business

The post Maximize Profitability and Boost Collaboration with Communications-as-a-Service (CaaS) appeared first on Sangoma Technologies.

Categories: , Blogs, Open Source Voip

Considerations for a Unified Communications Prem to Cloud Migration

DigiumBlogs - Tue, 08/16/2022 - 20:00

Some companies are considering the transition from an on-premise unified communication system to a UCaaS system. There could be various reasons, ranging from the age of the prem system, to not wanting to manage the on-site system anymore (manually update the system, etc.), to it being part of your company’s strategy to move as much support systems to the cloud, to you are growing and you want your system to scale better and support remote offices.

No matter what, there are considerations.

One consideration is are the features the same? Some UC features are “easier” in an on-prem system, and some features are older and maybe not available on a newer UCaaS system (fax, analog phones anyone?, hot desking/hoteling for example) so if you have some favorite features or key older technology to support, make sure you ask.

Or maybe you’ve built some of your business processes to work with the on-prem system very tightly. Make sure you ask about that and don’t assume it will work.

Also, maybe you already paid for your phones, so does the UCaaS system support the phones you have already invested in?

And you should create a plan once you’e decided to do it. Make sure there is a transition period where the prem system and the cloud system are both there, and start the data migration (voice mails, etc.) first. Then there are the applications that interface to the phone system that need to be migrated over as well. And make sure your network can support this.

If you are considering a migration, Sangoma is here to help you. Give us a call. We offer both on-premise and cloud Unified Communication systems, and have literally helped migrate hundreds if not thousands of businesses from prem to cloud.

The post Considerations for a Unified Communications Prem to Cloud Migration appeared first on Sangoma Technologies.

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What is UCaaS?

DigiumBlogs - Tue, 08/09/2022 - 19:46

Unified Communications as a Service (UCaaS) is a cloud-based solution that integrates communication features, applications, and services into one cohesive platform. By moving to a UCaaS platform, businesses can utilize the cloud’s mobility and scalability while reducing costs and increasing productivity. This article will go over what Unified Communications as a Service really means (and why it matters).

What is UCaaS

UCaaS is a term that refers to unified communications as a service. It’s an umbrella term for different communications services, including video conferencing and collaboration tools such as SangomaMeet and TeamHub.

Businesses can utilize the cloud’s mobility and scalability by moving away from legacy components such as on-premise PBX systems. Additionally, most UCaaS systems enable your business phone number to be used by your smartphone and your laptop, enabling employees to work remotely very effectively.  By moving to a UCaaS platform, companies can save on upfront costs by deploying a pay-as-you-go approach to their business communications. The monthly cost of a UCaaS platform is usually lower than the monthly maintenance and service costs associated with on-premise systems, and there is no capital expenditure required for hardware or software purchases.

Furthermore, with UCaaS, you don’t need to worry about purchasing new hardware or software every time you want to add new features; instead, you simply upgrade your subscription plan to gain access to new capabilities!


Features of a UCaaS Platform

A UCaaS platform has several features that make it stand out from other types of business phone systems. Let’s look at a few of the most important ones:

    • Presence: This feature allows you to see which users are currently logged into the system and where they’re located in relation to your office, so you can call them when needed. It also displays indicators, such as, Do Not Disturb, Active, and Out of the Office.  
    • Mobility: The mobility feature allows you to stay connected regardless of your location. Through your office extension, you can make and receive calls, chat, and more with a softphone application on any device with an internet connection—a smartphone or tablet, for example—no matter where they are located as long as they have an internet connection. So you can work from home or from a remote location and still be able to use your office phone number!
    • Collaboration: Collaboration tools are designed specifically for sharing information among team members within one organization; these include chat rooms where people can type messages back-and-forth using text whenever needed instead of calling each other individually over the phone.
    • Unified Messaging: With unified messaging, users can manage many types of messages from a single application and switch communication modes on demand.
    • Video Conferencing: Stay connected with multiple users with conferencing. Conferencing allows a group of users to meet and speak via voice and/or video from multiple locations. This option is also available to outside organizations, partners, or clients. 
UCaaS Benefits

UCaaS offers a competitive advantage to businesses by reducing the number of independent tools, platforms, and solutions. It can streamline communications for organizations, regardless of size or industry. Because UCaaS integrates and optimizes all interactions, team collaboration and productivity are significantly improved, and the engagement of sales prospects, vendors, and customers. UCaaS facilitates: 

  • Increased collaboration between teams and departments
  • Improved security through centralized management of various communications devices and apps
  • Reduced costs due to the consolidation of messaging platforms into one centralized service
  • Reduced IT overhead since the cloud subscription enables security and other updates to be done by the cloud service, not by you.
Why it Matters

Businesses rely on communication tools to stay productive and competitive, and when it comes to motivating employees and increasing productivity, integrating communication tools empowers workers to handle multiple tasks quickly and efficiently. By integrating communications into one platform, companies can improve team collaboration and productivity while reducing costs. Brighten your future and improve your business communications with Sangoma’s UCaaS solutions and full-suite communication suite: (list products here?) 


The post What is UCaaS? appeared first on Sangoma Technologies.

Categories: , Blogs, Open Source Voip

How to Deploy or Migrate to UCaaS the Smart Way

DigiumBlogs - Thu, 07/28/2022 - 19:58

Let’s face it: launching a UCaaS (Unified Communications as a Service) system from scratch can seem pretty daunting. This type of cloud phone system incorporates many different types of communication / collaboration services to help your business succeed. Whether you’re talking about voice, video, messaging, meetings, presence or team-based collaboration, they’re all traditionally available as options.

And while the hallmark of a UCaaS environment is its ability to bring together all of these elements, there are many (frequently overwhelming) considerations you have to make on the back end to determine if and how it can work for you. Then, there are past investments. Over the years, many businesses like yours have spent significant time and money toward implementing many traditional communication and collaboration options that are now outdated for the modern landscape.

Previous choices, however, should not complicate matters when considering when, how and why to make that jump to an all-encompassing UCaaS infrastructure.

Choose the UCaaS for YOUR Needs

In most cases, your provider may be able to handle the dirty work for you. The key is to select the specific features and elements that your organization needs, and see what sorts of deployment options are available from the host.

So … whether you’re starting out from scratch or migrating to a full-on – or even hybrid – UCaaS environment, most of this rollout involves the streamlining and automation of a la carte options.

Consider Scalability …

Communications and collaboration options abound, but are not all necessary in every business case. From a UCaaS perspective, it can be scaled as necessary, with features added or taken away in an a la carte fashion as your organization’s needs change. In other words, UCaaS allows you to establish custom communications infrastructure exactly as you need while also supporting future growth initiatives.

For that reason, you should carefully evaluate the options and capabilities made available to you by the various providers, weighing them against your own unique needs.

… While Embracing Flexibility

One of UCaaS’ best traits is how optimal it is for remote and telework environments. This cloud-based system can be deployed across many different types of communication channels and devices. The flexibility it extends to YOUR deployment, however, should run so much deeper.

In particular, focus on factors such as extending customer communications channels and streamlining CRM services with these options.

Assessing Reliability

With flexibility comes the need for reliability, a factor that can largely be out of many organizations’ control. Sadly, the stability of a UCaaS is largely tied to the state of your – and your remote workers’ – internet connection, as well as the relative strength of the service provider and UCaaS architecture that it provides.

In most cases, the smart move is to choose a deployment that guarantees virtually unlimited uptime and availability, as well as geo-redundancy for better backup integrity. Many vendors claim accessibility to these. Reading customer and peer reviews, however, can often tell a different story.

Focus on Real Time

UCaaS users tend to be the most productive when they can communicate and collaborate consistently in real time, as if seated in the same room as one another.

Weigh Cost Versus Benefit

Like most extensive software deployments, the price tag will almost always play a factor. Choose a UCaaS system that gives you the most proverbial “bang for your buck,” weighing the critical features that you need against the feasible cost of their implementation.

While it’s often good to take a chance, gaining access to the most sought-after features and elements for the lowest-available cost is almost always prudent.

Have you considered the numerous features, capabilities and benefits that come as part of a comprehensive Sangoma UCaaS deployment? Visit or call (877) 344-4861 for more information.

The post How to Deploy or Migrate to UCaaS the Smart Way appeared first on Sangoma Technologies.

Categories: , Blogs, Open Source Voip

10 Things Organizations Should Look for in Cloud-based Mobile Access Control

DigiumBlogs - Thu, 07/21/2022 - 18:44

In an earlier blog, we wrote about how cloud-based Mobile Access Control is disrupting the market at break-neck speed. Nowadays, savvy small and medium-sized businesses (SMBs) have discovered that cloud-based systems can deliver benefits for workplace security just as they do for business phone systems and communication tools. In fact, data shows that nearly 40% of end users have already deployed wireless door locks as part of their access control solution.

There’s no doubt that users today demand seamless digital experiences, and cloud-native mobile access controls certainly help organizations satisfy these needs. Gaining quick access to doors, elevators, and turnstiles with a simple tap or swipe can make a big difference to users. And since most employees already have a smartphone on them at all times, it makes perfect sense. What’s more, administrators can more easily manage frequent activities such as adding or revoking privileges for new and departing employees or providing guest access. It’s a win-win!

Like any technology, however, not all solutions are made equal. To ensure organizations get the most bang for the buck, we’ve put together the top ten things they should look for when considering different solutions. Let’s explore below:

Innovative, All-in-One Solutions

You’re likely already familiar with access control systems. But while legacy systems are cumbersome, requiring lag time to collect and distribute access components, cloud-based systems are quick and efficient, particularly when dealing with multiple job sites. Cloud-native controls are all-inclusive, including wireless door locks, sensors, software and controllers, which lets organizations implement a complete smart office system in one fell swoop.

Easy Onboarding & Control

Frequent tasks like onboarding employees or removing access can be tedious and time-consuming for a system administrator. But, on the other hand, cloud-native access control lets organizations automate processes for greater speed and efficiency. Administrators can also save time and effort with a system that can be controlled from the palm of their hand – from adjusting configurations to reviewing events. If the unlikely scenario occurs where an employee shows up without their phone, administrators can even remotely unlock the doors.

User-friendly Mobile Apps

With today’s access control systems, there is no need to purchase technology like key fobs. Instead, employees access their office through a designated mobile app, which works well considering that 93% of the U.S. population currently uses smartphones. Most people these days are already accustomed to conducting business with their personal devices: such as paying bills, sending money or verifying their identity – making it an easy learning curve. Within an app, employees can view the status of each door and swipe a small button to open it. The system then automatically resets the door status and logs the activity through the cloud.

Flexible Access

Administrators should be able to effortlessly add users, assign different permissions and access levels, or move access privileges to a different job site. Following installation, they should also enjoy significant flexibility in terms of how their employees enter their job site, as the system can work seamlessly – whether a business chooses to deploy a mobile app or distribute more traditional access control technology like cards or fobs.


Adopting a completely wireless access control system, also referred to as Access Control as a Service (ACaaS), is typically an affordable option for businesses concerned with security. Cost-savings come from the system being quite simple to install and configure – never exceeding four hours! Oftentimes, ACaaS can leverage a business’s existing infrastructure, like using already-installed locks, which eliminates the need for extra wiring and their associated costs.

Complete Workplace Security

There is no need to fret about cybersecurity when implementing cloud-native access control. Seek out ACaaS technologies that use encrypted cloud-based technology to authenticate employee devices and activity. The system’s integrity is further enhanced by existing smartphone safety technology like facial and fingerprint recognition. Modern access control solutions are “contactless,” which also contributes to overall workplace safety. These systems reduce the need to touch key cards, fobs and door readers – reducing the spread of contagious contaminants.

Integrated or Standalone Installation

You’ve probably already realized that ACaaS is flexible enough to work well for any operation, even with pre-existing security setups. Whether you or your customer wants a fully wireless ACaaS solution or would prefer to seamlessly build upon previously installed infrastructure, it’s all possible with modern access control.

Remote Management

Administering modern access control technology should be done independent of location and from any connected device. Talk about the perfect option for the hybrid workforce! Whether in-office, at home or on the road, admins should have complete visibility into their system and total control over who’s accessing the office – all from their mobile phone.

User Directory Integration

Having an access control system that integrates with a user directory is a must. It allows for the intuitive configuration of user permissions, the establishment of groups and enables automatic provisioning via emails sent to users’ mobile devices.

Smart & Secure! Smart Office Solutions from Sangoma

Sangoma SmartOffice brings the best of advanced access control to users’ smartphones. Nearly every business has security considerations; yet many lack advanced access control. Employees may have a key or fob to get into the building, but this falls far short from the efficiency, security and affordability of Sangoma SmartOffice.

Managed entirely through the convenience of the smartphone, SmartOffice operates over Wi-Fi or cellular connections to physically open locks. And since it is integrated with the Sangoma unified communications (UC) system, administrators can access user directory information to easily manage users, groups, and permissions for office access and the PBX from any location.

Sangoma Cloud service powers SmartOffice, ensuring that every user and every action is properly authenticated within the system. Seeing as the solution also uses employee smartphones, SmartOffice integrates common mobile security features like password protection. These security protections work together seamlessly to guarantee only certified persons have access to the premises.

Finally, as businesses grow, so too will SmartOffice. There is no limit to the number of wireless doors or mobile users that can be included. No matter how a company develops over time, SmartOffice can remain the foundation of its operational security.

Want to explore improving your company’s security with SmartOffice? Contact us today!

The post 10 Things Organizations Should Look for in Cloud-based Mobile Access Control appeared first on Sangoma Technologies.

Categories: , Blogs, Open Source Voip

Why Collaboration Tools Are Important

DigiumBlogs - Tue, 07/19/2022 - 19:12

In my last blog, I discussed “digital channels”, one of which are collaboration tools. Let’s take a closer look the importance of collaboration tools. Just take a look at this graphic.

We’ve all been using collaboration and messaging tools as we’ve been working remotely. Or maybe we’ve been using them anyway since we work in a distributed workforce. For sure, I can say productivity is enhanced by messaging someone, and sharing documents.

Frost and Sullivan feels the same way. As the whitepaper says: “Communications provide the connective tissue among diversified workforces—across departments, project teams, job roles, work locations and worker generations. Enabling a collaborative work environment can considerably strengthen employee bonds, enhance morale, improve the customer journey and drive workflow efficiencies.

And this is why Sangoma has invested quite a bit in our own collaboration platform, TeamHub, which is part of our UC platforms. While an essential part of UC is certainly the smartphone and laptop business phone number mobility aspect, it is becoming increasingly apparent that collaboration and video meetings also now need to be part of the essential to UC offering. And if you are getting these from different vendors, you don’t truly have an integrated UC platform.

To download the full Frost and Sullivan whitepaper to learn more about this, please go here.

The post Why Collaboration Tools Are Important appeared first on Sangoma Technologies.

Categories: , Blogs, Open Source Voip

The Evolved Office

DigiumBlogs - Tue, 10/19/2021 - 20:00

As we’ve seen over the nearly two years now, the office has evolved, and not just in a physical way. The way we communicate, using more video and instant messaging, has also been a change. Back only 25 years ago, there was only one way to get to most real-time / voice business communication systems from outside the building. Call into it from the PSTN. The change I described above has been enabled because of a wide variety of rich and powerful networks.

The incredible capability of modern networks enables us to imagine four states of an Evolved Office. These states don’t necessarily have to happen in chronological order and can also overlap. These states are simply there to help illustrate how enterprise communication needs will vary by company and will change, how they will continue to change, and how the Business Communications System will be playing a central role in these evolutions going forward.

Borderless Network

Most offices today are in at least the first state of the Evolved Office, the Borderless Network. The business voice communications system can now be accessed from various networks, no matter where you are. Whether the user is on a Wi-Fi, LTE, or 5G mobile network or from an enterprise ethernet network, access to your business voice communications is possible. The networks are so advanced that access to all your business systems, not just voice systems, is possible. This enables work to occur from anywhere, at any time.

While more ubiquitous Wi-Fi is coming in the form of more and more hotspots, essentially extending your office to wherever a Wi-Fi hotspot can be found, 5G is the next frontier for enterprise communications. And not just because someone will be calling you at work or into your contact center from a 5G network.

5G also means faster speeds than any other wireless network, and it means your entire business could ultimately be connected to the outside world via a mobile connection. Think about the concept of mobile SIP trunking, if you will. Your whole business could be connected this way, and you can even have a 5G business network slice or dedicated bandwidth for you.

All of this means that all different varieties of business communication systems, whether unified or not, do not have to be physically on premise. All of these systems can be driven by cloud architectures. In other words, the borderless network also means everything could be in the cloud if one so chooses.

Next week I’ll explore further evolutions of the office.

The post The Evolved Office appeared first on Sangoma.

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Your End-to-End UCaaS Guide

DigiumBlogs - Thu, 10/14/2021 - 19:00

In recent years, organizations have been thrust into remote and hybrid work scenarios. Companies of virtually every size were forced to adopt new delivery models for how its employees communicate and collaborate over daily tasks, even when not commuting to a physical workplace. Today’s companies are always looking for new ways to make operations more productive and profitable in spite of geographic disparity.

Traditionally, the day-to-day management of remote staff activity has been problematic, with factors such as workplace efficiency and cost-effectiveness limiting just how far the company could go.

The good news? Even the technologically inexperienced can benefit from – and even thrive in – a Unified Communications as a Service (UCaaS) environment.

Let Us Be Your UCaaS Guide

Whether you’re already familiar with UCaaS or just starting to learn about this mission-critical technology, it always helps to have a guide. Start at the beginning with the core purpose of UCaaS, and then see how finding the right platform and provider can make all the difference for your business.

UCaaS delivery models provide comprehensive access to communications and collaboration services on an on-demand basis. Tools such as chats, video conferences, productivity apps, and IP phone options are presented “as a service” through a consolidated, cloud-based platform that is accessible over virtually any device.

At the basic level, deployments streamline access to those and other features without passing along common headaches such as hardware and software installations, maintenance, staged updates, and migrations that tend to plague even the most experienced users. These technical needs are managed by your UCaaS provider.

For just a simple subscription, the UCaaS service provider handles all aspects for the organization, allowing it to focus exclusively on work and productivity. Nightmares such as communication lags, cooperative barriers, and document security become a thing of the past!

UCaaS Features

Traditionally, UCaaS deployments include these features:

  • Voice Calling: From phones, VoIP softphones, and mobile devices
  • Conferencing: Real-time video, audio, and web-based including in-browser video calls from any device without downloading extra software
  • Messaging: Via email, with voicemail, chat, and SMS-integrated contact centers and customer call management
  • Collaboration: Through shared desktop apps and workspaces integrated into your communications system, plus the option to customize with third-party applications
UCaaS Benefits

UCaaS offerings have numerous benefits to organizational operations, including options for:

  • Working from Anywhere: Remote and hybrid employees can interact in real time, regardless of geographic barriers or the device they’re using
  • Business Continuity: Cloud infrastructure is securely housed off-site – and often with geo-redundancy – to promote business continuity and disaster recovery
  • Scalability: App maintenance and updates are organized and pushed automatically via the cloud, while purchased capacity can be expanded by adding to the subscription
  • Productivity: Promoted with increases to speed and efficiency in communications and document sharing
  • Customer Service: Features contact center elements to monitor call data and improve CRM
  • Cost: Eliminates hardware and software requirements, reducing IT spending
  • Data-Driven Analytics: Leverages cloud-based insight to monitor employee work and correspondences

UCaaS As A Business Advantage

At a basic level, UCaaS streamlines cloud-native dialogue to bolster efficiency and minimize concern and cost. Elements such as support for voice and VoIP, presence, SMS and MMS, analytics and cross-device alerts promote more effectiveness in both areas.

In today’s corporate landscape, more and more employers are utilizing the remote and hybrid work experience, not just for the staff member, but for the executive as well. Allowing workers to access communications and collaboration software from their location of choice, rather than within a dedicated physical office or cubicle, is becoming a more commonly accepted norm. It may even be argued that this is the new standard for businesses to follow.

For that reason, access to top-notch communications and work-share tools is an absolute necessity. With UCaaS, one gains quick and easy access to applications to bolster productivity, free worker availability, secure critical infrastructure, maintain assets, and decrease overhead cost.

Contact our team today to discuss these and other benefits that UCaaS can offer to you! We will be your UCaaS Guide to choosing the right system for your needs!

The post Your End-to-End UCaaS Guide appeared first on Sangoma.

Categories: , Blogs, Open Source Voip

What kind of companies would use Desktop-as-a-Service?

DigiumBlogs - Tue, 10/12/2021 - 20:00

What kind of companies might utilize a cloud-based virtual desktop (Desktop-as-a-Service or DaaS for short)? It could be any, but they would generally fall into a couple of categories:

  1. Companies that want to minimize laptop costs
  2. Companies that want to control employee data access have – i.e., no downloading of files to personal computers (financial institutions, government agencies, etc.)
  3. Companies that want to outsource “security of data” as much as possible
  4. Seasonal or project-based businesses where giving laptops to contractors or seasonal employees isn’t practical

Is this for every company? No. I certainly like my laptop, and I like the applications on it. I do a lot of work when I’m not connected to the Internet.

But this might make sense for your company, especially as you move forward. How do I get this? The delivery and sales model are very similar to other cloud applications such as UCaaS. The DaaS provider sets up the service, and the business “buys” the service through a monthly subscription licensing model for its employees.

Sangoma offers DaaS services today. We have customers big and small using our DaaS solution. Many of our customers come to us initially for our UCaaS solution, and then when in discussions with them, they’ve been open to moving everything to the cloud. Our DaaS solution offers them the ability to do this, with the emphasis we can give on UCaaS.

The post What kind of companies would use Desktop-as-a-Service? appeared first on Sangoma.

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Oracle Connector: Habilitando la Comunicación Hotelera con Sangoma PBXact

DigiumBlogs - Wed, 10/06/2021 - 21:34

El segmento de la hospitalidad es una industria desafiante que siempre busca mejorar la experiencia de sus huéspedes, maximizar la eficiencia del personal y optimizar las comunicaciones internas. Con un Sistema de Gestión de Propiedades como centro de las operaciones comerciales hoteleras, la integración de diferentes tecnologías a la infraestructura existente ya no es un lujo, sino una necesidad que exigen los clientes que viajan.

Sangoma actualmente ofrece varias opciones para satisfacer las necesidades de hotelería, como su propio módulo de gestión de propiedades integrado en la GUI del PBX para hoteles pequeños y medianos, o la posibilidad de conectarse a través de middleware a las plataformas de gestión de propiedades más populares en todo el mundo.

Adicionando a nuestra cartera de servicios de hospitalidad, hemos lanzado el Add-on Oracle Connector el cual permite a los hoteles, complejos turísticos, casas de huéspedes, etc. proporcionar un servicio al cliente superior y reducir costos operativos al habilitar la comunicación directa entre un sistema de gestión de propiedades de Oracle, como el Oracle®. Hospitality OPERA (anteriormente Fidelio) y el sistema de UC flexible y de código abierto basado en Asterisk de Sangoma, PBXact.

El Addon Oracle Connector está certificado por Oracle y proporciona sincronización entre bases de datos, lo que permite la automatización de procesos anteriormente manuales, como la activación y desactivación de los teléfonos de la habitación y el correo de voz al momento del check-in y del check-out, señalizar el estado de limpieza de la habitación, establecer llamadas de despertador y proporcionar llamadas de emergencia.

Los dispositivos telefónicos de la habitación de los huéspedes también se actualizan automáticamente con la información del huésped, por lo que al entrar a la habitación, su nombre ya está configurado y también se muestra al personal en turno, para que sepan con solo un vistazo quién está solicitando servicio. En general, reducir los tiempos de respuesta ayuda al personal a ser proactivo con las necesidades de los huéspedes, haciendo que estos se sientan valorados y aumentando su probabilidad de regresar y otorgar buenas críticas, atrayendo a más huéspedes potenciales.

Hoy en día estamos tan acostumbrados a usar nuestros dispositivos móviles personales donde quiera que vayamos para hacer llamadas de larga distancia a través de Internet, que puede parecer sorprendente descubrir que los gastos de comunicación siguen siendo uno de los principales gastos en el negocio de la hostelería. Oracle Connector permite la creación de impuestos y la asignación de tarifas de facturación de forma automática, asegurando una facturación precisa de los cargos de llamadas a la cuenta del huésped correspondiente.

Con las cifras de viajes de negocios y de placer aumentando nuevamente, ahora es el momento adecuado para automatizar procesos implementando sistemas de comunicación flexibles de Sangoma y optimizando los beneficios al máximo, tanto para el huésped como para el personal del hotel. Eche un vistazo al nuevo manual del Add-on Oracle Connector en nuestra wiki y comience a ofrecer soluciones sólidas para la industria hotelera.

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Oracle Connector: Enabling the Hospitality / Sangoma PBXact Conversation

DigiumBlogs - Wed, 10/06/2021 - 19:15

The hospitality segment is a challenging industry that is ever looking for ways to enhance their guest experience, maximize staff efficiency, and improve internal communications. With a Property Management System at the core of hotel business operations, integrating different technologies to existing infrastructure is no longer a luxury, but rather a necessity that traveling customers demand.

This article is available in Spanish. ¡Lea este artículo en Español!

Sangoma already offers several options to meet hospitality needs, like its own Property Management Module embedded in the PBX GUI for small to medium hotels, or the possibility of connecting via middleware to the most popular property management platforms worldwide.

Adding to our hospitality services portfolio, we have now released the Oracle Connector Add-on which enables hotels, resorts, guest houses, etc. to provide superior customer service and reduce operational costs by allowing direct communication between an Oracle Property Management System, such as Oracle® Hospitality OPERA (formerly Fidelio), and Sangoma’s flexible and open-source Asterisk based UC system, PBXact.

The Oracle-certified Connector Addon provides synchronization between databases, allowing the automation of formerly manual processes such as activating and deactivating guest room phones and voicemail upon check-in and check-out, signaling room cleanliness status, arranging a wake-up call, and providing emergency calling.

Guest room telephone devices are also automatically updated with guest information so by the time the guest walks into the room, their name is already set up, and it will also be displayed to the service staff, so they know at a glance who is requesting service. Overall, having shortened response times, helps the staff to be proactive to guest needs, making guests feel valued, and increasing their likelihood to come back and give good reviews, attracting further potential guests.

We are all so used to using our personal mobile devices wherever we go to make long-distance calls via the Internet, that it is somewhat surprising to discover that communication expenses are still one of the top expenses in the hospitality business. In any case, the Oracle Connector allows the creation of taxes and assigning of billing rates automatically, ensuring accurate billing of call charges to the corresponding guest account.

With business and pleasure travel numbers picking up again, now is the right time to automate processes with Sangoma’s flexible communication systems, and streamline maximum benefits for both the guest and the hotel staff. Take a look at the new Oracle Connector Add-on manual in our wiki, and start delivering robust hospitality solutions.

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The Benefits of Desktop-as-a-Service (DaaS)

DigiumBlogs - Tue, 10/05/2021 - 20:00

Last week we explored what Desktop-as-a-Service is, and this week we’ll get into some of the benefits. As discussed in last week’s blog, security is a benefit because your business won’t have to worry about it. Data is stored in the DaaS provider data center, and the DaaS provider must manage that. Presumably, they’d be able to do a better job than a smaller business with this. But beyond that, data on your laptop wouldn’t exist or wouldn’t be as deep. When I worked for Intel years ago, I remember that we had quite a bit of training regarding how to manage your laptop on business trips to minimize the risk of it being stolen (excellent training, by the way, which I still utilize today).

From an IT perspective, bringing on a new employee is easier. Decide which employee desktop template is required (i.e., the Product Management one, the Marketing one, the Sales one, etc.) for that employee and tie it to the new employee. Then the new employee logs in from the company device. In other words, someone can log into the virtual desktop anywhere, from any device, and the desktop will look the same.

IT can also manage “pushes” of applications easier – it’s just done centrally. And updates of security patches or updates of any kind to whatever thin client is used can be managed centrally.

And there are potential cost savings since thin clients are less expensive than laptops. Or even supports employees who may want to use their own laptop – they just log in to the DaaS system to get to their “employee” mode. I’ve also read some studies where virtual desktops or DaaS can lower energy used by your company.

Are there any downsides? Like any cloud service, when a centralized server environment is used, there is potential for things to “slow down” since there isn’t enough computing power in the central environment. Graphics intensive applications are examples of this. But there has been much work done by infrastructure providers to resolve these issues, and they are less and less of a problem.

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What is Desktop-as-a-Service (DaaS)?

DigiumBlogs - Tue, 09/28/2021 - 20:00

You may have heard of Desktop-as-a-Service, with its projections of 17% CAGR and $10B market size within a few years, and wondered, “what is this” and “is this for me”?

Before we get to DaaS, it is essential to understand VDI or Virtual Desktop Infrastructure. Virtual desktops are a way to access your company’s applications through your company’s data infrastructure, which might be managed on-prem or via an MSP. Or put another way, think about what applications you might use at your desktop every day at work – Microsoft Office, your CRM of choice, your desktop clients, etc. and these would be in your company’s data infrastructure instead of hosted on your computer. So, you have a virtual desktop because what you see via your endpoint is all virtual and hosted in a typical company data structure environment. Access to these applications occurs only via the endpoint that your company gives you. Your endpoint may be a laptop, or because your endpoint doesn’t need all the processing power it might have before, your endpoint can be more of a thin client.

DaaS is a virtual desktop but totally within the cloud and outside of your IT infrastructure per se. A cloud service provider would deliver these virtual desktops to employees, customized to each employee’s needs, just like UCaaS does. As with UCaaS (compared to on-prem UC), the DaaS provider takes care of maintenance, updates, storage, and back-ups. Your IT department doesn’t need to do that.

And your DaaS provider takes care of security as well. Security is a big issue these days. Weekly we read about security breaches and ransomware attacks. If you go a cloud provider route, typically, they will be on the leading edge of security compared to if you had to do it for your own business. In this way, any cloud provider or DaaS provider can be seen as providing a more secure environment. But additional security is also obtained because the endpoints are managed – i.e., various ways into the network are centralized.

So, in a nutshell, DaaS is a cloud-based virtual desktop. And Sangoma offers it.

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UCaaS & Its Benefits For The Modern Team Collaboration Tool

DigiumBlogs - Fri, 09/24/2021 - 20:43

The office landscape is constantly in flux. Whether workers are sitting down at a desk in a physical, in-office location or in the cozy confines of a workspace just feet from the bedroom, the need for enhanced forms of collaboration and communication tools are constantly growing.

For today’s team-based software, having access to a Unified Communications as a Service (UCaaS) platform and other modern communications tools – such as cutting-edge team collaboration software – is an absolute necessity.

Today’s brand of UCaaS solutions provide the vigorous communications system needed to increase productivity and efficiency, share joint work, quickly and accurately help customers, and enhance how the organizations of today operate. As the enterprise struggles to enhance these elements in a world where workers are often separated from across hundreds – or even thousands – of miles, organizations are discovering the many benefits of increasing worker engagement using a UCaaS environment.

At its core, UCaaS and other pay-per-use services promote almost limitless capabilities. With team-based software, the tech helps make the organization more flexible, and offers unique scalability options with virtually no ceiling as to their expansiveness. Plus, the as-a-service packages offer many of the standard options needed for employees to share information, co-draft documents, communicate with one another and boost operational output, regardless of geographic location.

Team Collaboration For Every Business

Today’s modern workforce is in need of a comprehensive team collaboration software set for “hyper” productivity that centralizes their toolkit and drives teamwork and projects.

Team collaboration tools need to support all communication needs, including, to name a few:

  • Direct messaging and video conferencing with collaborators both inside and outside of the organization
  • Channel, group, and private messaging capabilities
  • Sharing work on files and other content
  • Customizable options to integrate third-party apps
  • Integration with UCaaS for expanded communication and collaboration support

Other features team collaboration solutions should also support include: browser-based access; guest user account support; channel and personal workspace management; support for telephony services such as third-party call control, fax and other elements; contact and file management; desktop and web-based notifications, and basic searches.

Essentially, this packaging guarantees that all workers are accessing the same resources, with fewer concerns related to storage and other logistics. This aspect is one of several positive effects that employing team collaboration software with a UCaaS element provides. Additional benefits are outlined below.

Employee Productivity

Team collaboration deployments also tend to streamline the employee experience, making them more productive in their daily tasks. By gaining access to on-demand communications platforms and software from the same interface, employees no longer need to navigate between multiple applications, saving considerable time and reducing app overload. A cloud-based phone system integration offers additional benefits as the central hub for all elements: collaborative software, video conferences, and screen-shares.


UCaaS allows the teleworker and in-office employee alike to work under the same conditions, using the same services and accessing the same resources for collaboration and communication. By granting staff with tiered access to the same technology, there are marked reductions in both miscommunication and missed calls! Tech support is also more easily deployed, as all employees are using the same installation.

Reduced Physical Maintenance & Security

For the organization specifically, dependence on a cloud-based infrastructure translates to reduced overhead and maintenance cost related to software purchases, as well as physical equipment! Information and physical assets no longer need to be stored and maintained by the company, with those elements all covered by what translates to an automatically updated service rental.

Similarly, the individual employee is no longer on the hook for necessary tasks such as patch management; all updates are pushed to the software automatically to maintain both optimal and secure systems. Aside from automated security, encryption and other tools, a UCaaS implementation also offers features to promote compliance with federal regulations governing document retention and management.

Automated Analytics

UCaaS tools offer numerous administrative features for determining bottlenecks and other issues, providing insight into remediation best practices in a consolidated dashboard that would otherwise not be available for disparate systems.

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Hybrid Work & Increased Productivity with UCaaS

DigiumBlogs - Tue, 09/21/2021 - 20:00

Last week, I wrote a blog about the benefits of UCaaS, and I wrote about the following benefits: mobility afforded to employees, the financial aspects to the business of an OPEX model, ability to scale easier, and uptime from a cloud architecture.

I received a few comments regarding the fact that I did not write about the productivity enhancements of UC. Correct, I did not write about it this time. It does not mean I do not believe that – I have written about that in the past on more than one occasion. I just didn’t this particular time.

It’s an excellent, timely comment, though. As more employers require employees to come back to work, at least for part of the workweek, it does not mean that there is necessarily reduced productivity from the remote work environment.

I am just finishing up a trip to one of our offices, and it was great interacting with everyone. While the 1:1’s I did were essentially the same in person versus over a video call, the other interactions of asking someone a question who is down the hall, people popping in to ask me something, running into engineering at lunch, etc. don’t happen when you are remote. And that’s why employers are asking people to come back to work. To get that back because it does make a difference.

Because of the productivity afforded by UC, increased productivity due to chat functions, ease of calling someone on different devices, video calling, and collaboration, perhaps there might be hybrid go-to work/work from home environments in the future.

Or even if you need to go back full time, there will still be measurable productivity from using a UC system at work.

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Revisiting & Remembering the Benefits of UCaaS

DigiumBlogs - Tue, 09/14/2021 - 20:00

In the past 18 months, many of us have lived one of the prime benefits of UCaaS – the mobility aspect, which is the ability to work anywhere anytime because your business phone number rings to your mobile phone or your desktop via the UC client. Additionally, we all now fully understand the productivity increase from using UC collaboration and video applications.

However, there are other benefits to UCaaS that you as an employee using UCaaS may not see. For instance, the move from CAPEX and an OPEX model is important for many companies because they don’t have to lay out the UC costs all upfront. This “pay as you go” model is attractive for many companies.

And when the system is not having to be managed by the company, there are typically lower costs because the system updates are handled by the provider and not a dedicated company employee – meaning bug fixes and security updates do not have to be managed by the company. Plus, they get done automagically!

Cloud systems should also have higher uptime because of the nature of a cloud architecture. Superior cloud-based UC providers offer built-in redundancies, auto-failover features, and more reliable networks, as well as the ability to access critical communications like email and voicemail in an emergency.

Finally, a major benefit of having cloud UC is the ability to add or remove users when they are needed and grow in near real-time. There is no limit to growth potential in the cloud; plus, it’s the most cost-efficient platform for enterprise communications needs.

Download the ultimate guide to UCaaS and cloud services here.

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VI Communication Service’s Voice for MS Teams

DigiumBlogs - Wed, 09/08/2021 - 00:04

Collaboration has always allowed teams to be greater than the sum of their parts. With more and more people working from home, instead of just grabbing people and pulling them into a room to discuss problems, options, and strategies, you must hunt people down and herd them like cats to get what you need. Distractions around the home, screaming babies (and spouses sometimes), and difficulty getting into the “working mindset” without the work environment you are used to have caused us to lose that extra value from collaborating.

There are plenty of tools out there to help you get that value back, though. Video Meetings as a Service (VMaaS) applications are a lifesaver. Our offering, Sangoma Meet, allows anyone to set up multi-party video conferences with screen share instantly and enable you to record it to come back to it later.

Microsoft Teams has also become a great tool to help in today’s work environment. MS Teams offers an online, shared document version of Office programs (Word, Powerpoint, Excel, etc.) that allows you to work out of the same document, bringing some of that extra value back into your workplace. On top of the text communication and available applications, MS Teams has also recently opened up “Direct Routing” for voice calls to and from the platform, which has drastically improved the program’s value.

MS Teams, in addition to everything else it does, has simple phone system features inside of it if you have the proper licensing (Phone System license is included in A5/E5 and is a hefty fee for other license types). “Direct Routing” allows you to bring a voice service provider and connect it to Microsoft Teams, allowing you to buy phone numbers and inbound/outbound service inexpensively through the service provider instead of expensively through Microsoft itself.

While Microsoft Teams has the possibility of replacing an existing PBX, it lacks most of the robust features and reporting that traditional UC systems have offered for years. Chances are, if phone calls are a large part of your business that you’ll want to stick with your existing PBX and possibly look into options to integrate that PBX with Microsoft teams to get the best of both worlds.

Microsoft also has “Calling Plans” that offer an industry-standard ‘unlimited’ number of minutes (fine print: 3,000 minutes per calling plan). Based on their pricing, though, you would need to be on the phone a lot to get your money out of them with these calling plans. Most office workers are looking at an average of 200-400 minutes per month of external-calling phone time (around 3 to 6.5 hours), coming in well below the 50 hours/month that Microsoft requires you to paying for. Bringing in your provider instead of purchasing a Microsoft Calling Plan is an opportunity to save people a lot of money by paying for what they are using instead of buying 3,000 minutes for an employee that makes a 30-minute call twice a week. In addition to that, with Mircorosoft’sMicrosoft’s Calling Plans, making any calls outside of your country requires an even more expensive plan, even if you need to make a call once.

At Sangoma, we saw a need for a service plan that makes more sense to all companies using MS Teams. VI Communication Service’s Voice for MS Teams is all about customizability and paying for what you use. We are not trying to sell you ten times as many minutes as you’re going to use while trying to pass it as a “deal.”

In addition to saving money, you also gain a lot of value. VI Carrier Services gives you access to other services not offered by Microsoft’s Calling Plans (like SMS, Fax to Email/Email to Fax, Robocall mitigation, and more), services that are required for any business.

Protection is an essential aspect of our Voice for MS Teams also. In addition to the Robocall Mitigation product, which helps tag inbound “spam” or fraudulent calls for your users, we also offer a fraud protection system for International Termination. You can set up daily spend limits and per minute limits for calls outside of US/Canada. This helps to protect you from bad actors using your service to make those calls and protect you from “Larry” in shipping and receiving spending hours on the phone with somebody in Elbonia, racking up a huge phone bill.

There is also a lot of value in working with a company that focuses on the service that you are buying through them and has been focused on that service for many years. We also value YOU as a customer, a partner – offering a Customer Success department whose purpose is to make sure that we help you with everything you need.

Overall, Sangoma specializes in Communication Services and offers an experience tailored for what you need with a specialized team available to help at any time. VI Communications Services’ Voice for MS Teams is the way to go if MS Teams is integral to your business. Our team is ready to help you with any questions you might have and will give you a demo of our account management portal and help you determine how little you’ll be spending with us!

To learn more, visit us at

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Will 5G Fixed Wireless be viable to handle real-time UC?

DigiumBlogs - Tue, 09/07/2021 - 20:43

Alright, I’m back to traveling pretty regularly, at least within the United States. And with that comes airport delays. Yep, I almost forgot about them. I was in a massive delay a few weeks ago, and I ended up working from the airport. The Wi-Fi wasn’t great there, and I ended up using my hotspot the whole time. And if there weren’t video involved so people could see a different background, no one would even have known.

It wasn’t quite as good as working from home, but everything worked OK, even the video calls that I did. But I started thinking about what would happen if I didn’t have great Internet at home and it went out a lot, and I needed to rely on mobile for my Internet, like a permanent hotspot. That’s 5G Fixed Wireless.

My 5G hotspot when I was doing that work gave me 30Mbps download and 16Mbps upload. As I write this at home, I’m getting 123Mbps download and 120Mbps upload. And that works great.

At $60/month for 5G fixed wireless, it could be problematic if I can only get 10Mbps. I might have to turn off the video. 25Mbps would much better. So, at 25Mbps it could probably work but at 10Mbps, it would only be a good backup if I had spotty landline service. Or if that was the only option to get Internet service.

Anyway, since I hot-spotted fine, I feel like a fixed-wireless option will work (but check the speeds).

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Save Money, Cut Your IT Costs & Reduce Complexity with Desktop-as-a-Service

DigiumBlogs - Thu, 09/02/2021 - 21:31

Businesses are turning to Desktop-as-a-Service (DaaS) in order to adapt to today’s modern, flexible, and remote workforce. It is the most secure method for staff to access their tools and applications from any location to do their work, when compared to traditional PC deployments. DaaS delivers simplified IT that administrators are always looking for and cuts down on the CAPex of deploying PCs, since DaaS allows users to access their cloud-hosted desktops from any device.

While the benefits of DaaS are enticing, some businesses shy away as soon as they realize the price tag, which ranges from $20-$140 a seat depending on the provider. To see the full picture, however, it’s important to understand the return on investment (ROI) of DaaS, which can be more cost effective than existing deployed solutions. See how DaaS allows businesses to scale up on their remote capability demands and future-proof their digital operations without inflating IT budgets.

What Are You Spending On IT Today?

When evaluating a solution to support a distributed workforce, businesses should focus not on specific costs, such as hardware or licensing, but the total cost of ownership (TCO). It’s important to factor in the cost of designing, building, and most importantly maintaining the infrastructure.

Start by establishing a baseline for existing infrastructure costs and the state of end-user devices. This can help in understanding potential implementation and management costs, compared with an existing set up.

Businesses should be asking themselves questions like:

  • What are the costs around human capital?
  • What are the average lifespans of endpoints?
  • Will ongoing needs be met with my current licensing purchases?

With a basic understanding of existing IT costs, businesses can then investigate how DaaS can alleviate or eliminate overhead expenses, with careful consideration to ongoing hardware management and support costs.

To fully appreciate the TCO of DaaS we also need to understand where the demand for it came from.

Don’t Get Left Behind With Old Technology!

Physical desktop computer infrastructures no longer make sense in today’s corporate world. It’s difficult to secure, maintenance heavy, and inflexible in supporting today’s constantly changing IT landscape.

Desktop computing has become a major cost issue for IT departments. Workstations are eventually replaced once they reach their lifespan, or even sooner when new software requires newer hardware. While it is essential for delivering “must-have” applications and services to end-users, IT managers are increasingly concerned about the tremendous amount of time, complexity, and cost inherent in managing and securing physical PCs.

What You Need to Know About Virtual Desktop Infrastructure (VDI)

With VDI, businesses install virtual machine software onto in-house servers to deploy virtual desktops to all their users. Each user’s PC effectively lives on these servers and is accessed from any workstation, on-demand, even from outside the corporate network. This not only eliminates the need for dedicated workstations, it also makes it easier to patch, configure, and monitor the system as a whole since it has become centralized.

Businesses can also deploy “thin clients”, which are low-powered end-points since all the computing is delivered from the virtual desktop over an internet connection. Thin clients are an attractive alternative to physical PCs as they have a significantly smaller power footprint, a longer life cycle, and are easier to manage as a near stateless device. Depending on the scenario, this can cut the workstation cost in half, per user.

We can already start to see the benefits of a VDI environment over traditional PC infrastructures when comparing their capabilities:

An example of the financial benefits of VDI come from a Forrester study of a school district saving $3.3 Million over a span of 3 years by investing in thin clients for their labs vs traditional PC workstations. The end result was 40% IT efficiency gains and $52,000 in savings on software licensing costs by deploying VDI over traditional desktops.

Cut Down On IT Costs

IT labor is a large portion of the expense for standard desktops, and an area where virtual desktops deliver significant savings as the desktops are now a centralized and controlled resource. Areas of cost savings include:

  • Helpdesks where support personnel can resolve issues remotely instead of being tied to the physical device
  • Desktop maintenance for support and maintenance of end user devices, since they are either BYOD or thin clients
  • General labor involving OS patching, desktop infrastructure maintenance, finance, and application delivery

Should You Invest In Virtual Desktop Infrastructure (VDI)?

Deploying VDI does come with its challenges, requiring in-house IT to manage desktop infrastructure, servers, storage and hypervisors, as well as the virtual desktop images and applications. This is also true for MSPs who offer, or want to offer, VDI services to clients from within their data centers.

A key factor impeding the adoption of VDI is the upfront data center hardware costs needed to run the infrastructure for VDI, specifically servers and storage. A calculation of virtual CPUs and RAM are required, from a server perspective, and input/output performance and gigabytes for disk space, from a storage perspective, per user. From a footprint perspective, a business would assign 25-50 GB solely to run the Windows OS. Given the performance requirements of a virtual desktop, the internal storage of these servers is not recommended, requiring SAN or NAS storage, which adds to the TCO.

Overall, the datacenter costs are centered around:

  • Floor, cooling, and rack space, on a recurring cost schedule
  • Server hardware, along with support, and power consumption
  • Cost for NAS solution, including power and racking, along with cost per GB per year
  • Cost per GB per desktop image, per year

If you are an MSP hosting VDI services, then these costs balloon considering the size of your datacenter infrastructure in order to support your customers.

Aside from hardware specifics, VDI also includes management and software overhead:

  • Management overhead: Management servers and storage running Windows Servers and associated data. Typically a pair of them is needed to create a high availability setup in case one fails for any reason.
  • Software overhead: Windows licensing for desktops, including licenses for virtual desktop access and other related licensing costs.

The visual representation below shows more clearly how data center costs can pose a significant challenge and may not be suitable for some businesses.



Don’t Throw Your Money Away On Bloated Data Center Hardware Costs

It’s a well known fact that businesses are over provisioning and underutilizing their VDI hardware infrastructure. A report by ControlUp indicates almost half of VDI servers in datacenters were deployed with too much RAM and 80% of general purpose machines over-provisioned. This appears to be the case because IT admins simply avoid right-sizing their hardware as it’s a complicated process and it’s simply easier to accept the architecture design of the vendor and pay the cost.

A VDI solution already saves money for businesses when compared to traditional PC infrastructure, whether it be an SMB, enterprise, or an MSP delivering VDI services to them from their data center, but there is still a lot of room to save even more cost, especially when it comes to RAM. To throw some numbers around, in the ControlUp study, about 26 GB of RAM was allocated for over 70,000 servers running an OS at a price tag of $69.3 million. Of that, ControlUp estimates over 75% of the servers were over-provisioned, leading to nearly $31 million overspent on RAM.

Aside from analysing total cost of ownership from a pure hardware perspective, the operating system has an impact as well. Up to date operating systems run more efficiently, which can help save on hardware costs. However, as you run out of capacity, hardware vendors are more likely to sell more hardware resources than make software efficiency updates, so it’s up to the SMB, enterprise, or the MSP to make sure their systems are up to date, further adding to the total cost of ownership.

How Connected Workspace Can Transform Your Business

It’s important for businesses to find a solution that meets their total cost of ownership needs in an agile and dynamic, scalable way. And this is where our Connected Workspace can help. It’s a Desktop-as-a-Service solution that meets your compliance needs, mitigates risk, and reduces your total cost of ownership. Connected Workspace’s total cost of ownership is delivered at a fraction of the cost of VDI as there are no servers for you to set up in a datacenter running virtualized software and virtual desktop management infrastructure. Tying in with the aforementioned datacenter hardware and software costs of VDI, Connected Workspace cuts those down considerably:

A recent case study shows how Connected Workspace saved a business up to 75% on costs from using their previous infrastructure.

As a cloud-hosted VDI solution with enhancements, Connected Workspace is delivered on-demand and within minutes from a web portal. The enhanced provisioning process right-sizes the solution for you so that you pay for exactly what resources and tools you need, and can be scaled at any time, saving you money. We can see in the table below how Connected Workspace continued to deliver greater benefits than VDI or PC solutions:

Connected Workspace does not require any expertise in VDI or IT technology. Simply configure employees, or client user workspaces, from a dedicated online portal, along with the tailored tools and virtual desktops needed, and the Connected Workspace infrastructure is ready for users to access and stream their cloud-based office space within minutes, from any device.

Connected Workspace is very easy to manage, and allows a single administrator to manage all their distributed offices and staff workspaces or thousands of clients. There are no sunk costs, no separate licensing, no physical hardware or software updates to keep in mind, and it creates a significant reduction of IT management workload to manage user tools and applications. Plus it’s enhanced security measures, such as built-in ransomware protection and multi factor authentication, make sure your business and customers are safe at all times.

Want to see Connected Workspace in action? Schedule a free demo to learn more!

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