Recently ICTInnovations released the ICTBroadcast service provider version 6.2 and ICTFax service provider version 5.2. ICTBroadcast is advancedunified Auto dialer and
Call Center Software having Multitenant and Multi-service billing management Support.
Recently ICTInnovations released the ICTCore Community Edition version 2.1. ICTCore an open source unified communications framework designed for developers and integrators to rapidly develop ICT based applications using their existing development skills.
Following are the new features and Addon those are introduced in ICTCore Community Edition version 2.1
ICTCore community edition version 2.1 support PHP version 7.x.
In recent years, Interactive Voice Response (IVR) systems have undergone a remarkable evolution, cementing their status as an essential element of modern communication technology. Their profound influence has completely transformed how businesses and organizations interact with their clientele. To meet the growing demand for efficient and personalized customer service, IVR has emerged as a potent tool capable of streamlining communication processes, enhancing the customer journey, and fortifying overall operational efficiency.
FreeSWITCH stands as a telephony software application that adheres to open-source standards and exhibits seamless compatibility across various platforms. This powerful tool empowers organizations to craft a wide array of communication solutions, including voice over IP (VoIP) systems, call centers, and unified communications (UC) systems. Thanks to its strength and flexibility, FreeSWITCH can be customized to precisely address the unique needs of any organization.
In the ever-evolving digital landscape, businesses continually search for methods to elevate the customer experience and secure a competitive edge. Cloud communication platforms have emerged as a potent resource in achieving these objectives. This piece delves into how ICTCore's Cloud Communications Platform has revolutionized customer engagement and contentment by facilitating seamless and effective communication. We'll delve into the platform's inventive capabilities and their influence on enhancing the overall customer journey.
Our Asterisk Developers and Support Engineers can help you integrating your application with Asterisk telephony interface with easy to use API interface. Your application can have preview dialling, Click-2-Call feature, customer call history, voice logging, audio conferencing, handling inbound calls with IVRs and agent interface, call centre solution and integration. Click here to see our support packages
We provide 24/7 support services to monitor Voip / Linux Servers to make sure that there is no disruption of services (linux servers ) and provide immediate support in case of some issue arisal as our support professional will be available for help at clients business hours. Monitoring support services include monitoring and maintenance of linux servers at clients business hours, performance tuning and fixing security holes.
We have a professional team of developers , having in depth working experience of open source ICT based projects , Drupal CMS and LAMP stack. Also we offer service to integrate open source telephony projects / components to provide a complete business solution as per client requirement and develop set of API's on request to integrate open source VoIP projects with your existing application
