CRM stands for customer relationship management. CRM is a term that describes a strategy for working with customers, but in practice is most often used to describe the category of products that enable effective customer relationship management.

The most crucial programmed that runs on a computer is the operating system. It controls the memory and operations of the computer, as well as all of its software and hardware. It also enables you to communicate with the computer without having any prior knowledge of its language. A computer is useless without any operating system.

IVR Studio / IVR Designer Introduction

IVR stands for interactive voice response. IVR Designer / IVR Studio provides easy drag-and-drop functionality to allow you to design advanced telephony systems. Any application can be picked from the toolbar area, then dragged to the main drawing area and dropped. That application will create itself in that location when dropped.

Cloud-Based Call Center

Cloud-based call centers store their call center technology on the cloud and have it hosted and supported by a third-party vendor. The technology behind a cloud call center is typically based on automatic call distribution (ACD) and interactive voice response (IVR).

Features of Call Center Software

What is an SIP?

Session Initiation Protocol (SIP) is the protocol for initiating session calls. This protocol is designed to allow users to create, modify, and terminate multimedia sessions using the Internet Protocol. This is the application layer protocol that combines elements of the Hypertext Transfer Protocol (HTTP) and the Simple Mail Transfer Protocol (SMTP).

• HTTP

What is Autodialer?

Google Dialog Flow integration enable ICTBroadcast autodialer software users to launch smart voice based interactive campaigns, which can automatically interact with prospects/clients using the power of artificial intelligence. ICTBroadcast auto dialer can use ASR and smart chat services from Google dialog flow to accomplish this.

ICTBroadcast Version 4.3 now supports Admin account , company / tenant account and sub accounts under tenant account.

Companies / Clients can assign the roles and permission to the sub-accounts. All the resources of the company / tenant account are shared among sub accounts and sub - accounts can use these resources provided the sub-account has permission to do so.

CTCore is an open source unified communications framework designed for developers and integrators to rapidly develop ICT based applications using their existing development skills. By using ICTCore

introduction to ICTCore Service Provider Edition

ICTContact is the perfect solution for your contact center needs.

With predictive dialing, you can save time and money by automatically dialing numbers that are most likely to be answered.

You'll never have to worry about missing a call again!

Dear ICTInnovations' community and group:

The ICT Agent (a Google Chrome extension) integrates your ICTCore into Chrome to click-to-dial any number which is visible on web page functionality. Just click a number from a website or email while using Google Chrome and the number will dial automatically from your desktop/laptop. This extended functionality is very useful on your computer while using Google Chrome and don't need to leave your current application or web page.

We've noticed a lot of interest in adding vaccine notifications and appointment reminders as countries around the world continue to authorize COVID-19 vaccines for public use. This tutorial will show you how to use ICTBroadcast notifications to remind users of both doses 1 and 2 of the COVID-19 vaccine.

The cloud is a popular topic for everyone from small companies to multinational corporations, but it's also a large term that covers a lot of online ground. It's more crucial than ever to appreciate the differences and benefits of the different cloud providers when you consider moving your company to the cloud, whether for application or infrastructure deployment.
Despite the fact that the number of as-a-service options is increasing by the day, there are usually three cloud service models to analyze:

This research report named Student Information System market trends in the year 2021. The modern student data structures market research observes incorporates a part of the critical sports of the momentum marketplace length for the scholar statistics systems market around the sector. It provides a point-by-way-of-point exam depending on the exhaustive exploration of market additives, for instance, the market focuses on development circumstances, expected freedoms, and sports situations, and sample research.

There is a huge demand in businesses for the integration ability of communications solutions. The combination of communications solutions and web/software applications (also named as Computer Telephony Integration) substantially increases the productivity of a company. Following is a list of common areas in various businesses across the world which can get benefit from Computer Telephony Integration (CTI).

A contact center, also known as a customer interaction center or an e-contact center, is a centralized point of contact for all customer communications through multiple networks. Their main goal is to provide reliable and effective technical support, customer care, and sales assistance to consumers.

Global Auto Dialer Software Market Research, a recent business intelligence report published by the Journal of Cardiovascular Magnetic Resonance (JCMR), has the potential to become the most relevant market worldwide, as it has remained to play a significant role in developing revolutionary impacts on the global economy. The data for the study was gathered from primary and secondary statistics sources, and it includes both qualitative and quantitative information.

In the recent past, web developers faced issues while integrating their applications with communication networks. The rise of cloud-based communication platforms such as Twilio, Plivo, and Nexmo eased the life of web developers. These platforms provides APIs to develop communication based applications, now computer telephony integration (CTI) is no myth for developers.

The Global Cloud PBX Software Market has been rising at a faster rate with massive growth rates in recent years, and it is expected to grow significantly in the forecasted period, i.e. 2020 to 2026.

Comparison between ERP vs CRM, The best way to ensure you can get the maximum benefits of ERP and CRM is to choose an ERP platform that has CRM functionality built into it from the start. If you choose an ERP that added CRM features later in the game

A Learning Management System (LMS), Training Management System (TMS), and a School Management System (SMS) – also known as a Student Information System (SIS) – are three vital systems for registered training organizations (RTOs) and other training or educational organization with submission requirements. They are three different systems that serve different purposes, as the names imply, although with some common characteristics shared by them, and it is not usual for people to think that they are the same.

Nowadays, technology is evolving quickly and swiftly, allowing for faster change and advancement, causing the rate of change to accelerate, until it will eventually become exponential. Even so, not only are technology trends and top technologies evolving, much more has changed this year because of the outbreak of COVID-19, allowing IT professionals to realize that tomorrow their role in the contactless world will not remain the same. And an IT expert in 2020-21 will steadily be learning, unlearning, and relearning (out of essential if not need).

ICTDialer is completely open-source unified communication dialing software for mass communications like voice broadcasting, fax broadcasting, SMS, and email marketing developed over Angular and ICTCore framework

ICTCore core is an open-source unified communications framework for developers and integrators to rapidly develop ICT based applications using their existing development skills, Telephony Service Providers can setup ICTCore to offer communications API's to their customers like Twilio also by using ICTCore, a developer can create communication-based applications such as Auto attendant, Fax to Email, Click to Call, etc.

How white-labeling works

To get leads in today's market, it is important to reduce unnecessary costs with a lean, profitable corporation that produces consumers who feel confident about doing work with you. Consumers are searching for eco sound goods and give priority to companies who recognize their impact on the earth. That's why moving from a costly fax machine to an online fax software would not only save you bucks, it could give you the advantage that lets consumers prefer you over the competitors.

An advance CRM with the combined features of both open source and modern unified communications platform ICTCore . Connect your customers through omni communication channels and convert your leads to potential customers.

ICTAgent is chome extension that will embed WebRTC based VoIP Phone in browser which will remain connected to the main server, and will be responsible for inbound and outbound calls, transfer calls, sending DTMF as well as sending Fax