Introduction:

PBX or private branch exchange, is a telephone switching system that connects all of the phones within a business to each other, as well as to outside world through public switched telephone networks (PSTN) or VoIP. PBX systems can be hardware-based or software-based, and offer advanced features like call routing, voice mail, call recording, and call reporting.

In this blog we will discuss about the steps to set up your PBX using FusionPBX.

PBX (Private Branch Exchange) is a telephone system that routes calls within an organization and enables the admin and user to share several external phone lines. FreePBX is an accessible, open-source, web-based graphical user interface (GUI) that helps to manage telecommunication services such as Private Branch Exchange (PBX) systems.

Introduction:

A call center is a centralized department that handles inbound and outbound calls from customers and organizations. Call center are located either within an organization or outsourced to another company that are professionals for handling calls.

Types of Call Centers:

There are three most common types of call centers are inbound, outbound, and blended call centers.

Inbound Call centers:

Overview:

The field of Information and communication technology (ICT) is constantly evolving with new technologies and application emerging every year. In 2023 several significant advancement were made in the field of ICT, with new technologies and applications emerging that have the potential to transfor various industries and improve our daily lives. Some of TOP innovations of 2023 are

• 5G technology

• Artificial intelligence

• Machine learning

• Internet of thing (IoT)

• Block chain

We can set up a multi- tenant environment in open source Suite CRM using security groups . In this tutorial , we will learn how to set up Suite CRM with multi tenant environment , We will create groups of users based on security groups and all users in same security groups will have their separatedata and users of other security groups will not be able to access said data such as leads, contacts etc .

Customer Relationship Management (CRM):

Customer relationship management (CRM) is a great technology that enables businesses to boost productivity and profits while also increasing customer happiness. CRM can be adapted to almost any sort of organization because of its large range of tactics and uses. CRM software may be useful for almost all businesses, and it is far better to start utilizing one for your company before you need one.