ICTInnovations has released ICTDialer version 2.0.0. ICTDialer is an open-source, multi-user auto dialer software designed for voice broadcasting and fax broadcasting. It supports both inbound and outbound communications using advanced telephony protocols such as T.38, G.711 pass-through, and SIP-based VoIP communication. In addition to voice broadcasting, ICTDialer offers comprehensive support for both outbound and inbound faxing, allowing users to send and receive faxes efficiently. The system handles large-scale fax campaigns as well as individual faxing needs, making it ideal for businesses that require robust fax communication capabilities. ICTDialer is built on top of renowned open-source technologies, including FreeSWITCH, the ICTCore communications framework, and a PHP-based Angular framework.

Following are the new features introduced in ICTDialer new version 2.0.0:

1) ICTCore Updated with PHP 8.3 :

ICTDialer Version 2.0.0 now comes with the updated ICTCore framework, fully integrated with PHP 8.3. This update enhances the performance, security, and scalability of ICTDialer, ensuring faster processing, better features, and improved compatibility with modern communication tools. The upgrade ensures that businesses using ICTDialer can enjoy a more efficient, secure, and future-ready communication platform.

2) Angular updated with version 13:

ICTDialer Version 2.0.0 now features the updated Angular 13 framework. This upgrade enhances the user interface, delivering faster load times, improved responsiveness, and better overall performance. With Angular 13, ICTDialer provides a more modern, efficient, and seamless experience, ensuring better compatibility with the latest web technologies. The update enables businesses using ICTDialer to enjoy a more intuitive and future-proof communication platform.

3) Voice Broadcasting:

ICTDialer Version 2.0.0 features the enhanced Voice Broadcasting, Email Campaign, and SMS Campaign capabilities. This upgrade improves the performance, reliability, and scalability of voice broadcasting, enabling businesses to send pre-recorded messages to thousands of recipients quickly and efficiently. Additionally, ICTDialer now supports Email Campaigns and SMS Campaigns, allowing businesses to engage their audience through multiple channels with ease.

With features like campaign scheduling, real-time reporting, and seamless management of voice, email, and SMS campaigns, ICTDialer provides a powerful tool for automating customer outreach and engagement. This update ensures that businesses can enjoy a faster, more reliable, and compliant multi-channel communication solution, making it easier to reach large audiences with minimal effort.

Other Enhanced Main Features of ICTDialer:

Following are the enhanced and main features in ICTDialer:

1) Fax Broadcasting:

Fax broadcasting in ICTDialer allows businesses to send bulk fax messages to a large number of recipients in a single operation. This feature is essential for organizations that need to distribute documents such as promotional materials, announcements, or important updates. Key benefits of ICTDialer’s fax broadcasting include:

Detailed Reporting: Get comprehensive reports on fax deliveries, including success rates, retries, and any issues encountered.

2) Outbound faxing:

ICTDialer features an Outbound Faxing capability, allowing admins and users to send both single faxes or multiple faxes as part of a fax campaign. Users can easily upload documents, input destination numbers, and initiate faxing using their designated caller ID. Whether sending a single fax or conducting a bulk fax campaign, this feature ensures seamless delivery, providing businesses with an efficient solution for managing their fax communication needs.

3) Inbound faxing:

ICTDialer features Inbound Faxing support, allowing admins and users to receive faxes on assigned DID numbers. Admins can configure the DID, assign it to a specific user, and forward the DID to the Fax to Email feature. This setup enables users to receive incoming faxes on their assigned DID numbers while also receiving email notifications with the fax attached, ensuring seamless communication and easy management of inbound faxes.

4. Voice Messages:

ICTDialer now features Voice Message Support, allowing admins and users to send pre-recorded voice messages during Voice Campaigns. Admins or users can create voice recordings, which are automatically played when the recipient answers the call. This feature enhances customer engagement by delivering clear, consistent messages, and it can be used for a variety of purposes, such as reminders, promotions, or important updates, making communication more efficient and personalized.

5) Fax Extension Support:

ICTDialer features Fax Extensions, allowing admins to assign specific fax extensions to users for receiving and managing faxes. Each user can be assigned a unique fax extension linked to their DID number, providing a direct and secure way to handle incoming faxes on ATA machines . This feature enables users to easily receive, view, and manage their faxes, ensuring efficient and organized communication. With Fax to Email integration, users can also receive fax notifications and documents directly in their inbox, streamlining the faxing process for better productivity.

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