IVR stands for interactive voice response. IVR Designer / IVR Studio provides easy drag-and-drop functionality to allow you to design advanced telephony systems. Any application can be picked from the toolbar area, then dragged to the main drawing area and dropped. That application will create itself in that location when dropped.
Cloud-based call centers store their call center technology on the cloud and have it hosted and supported by a third-party vendor. The technology behind a cloud call center is typically based on automatic call distribution (ACD) and interactive voice response (IVR).
Features of Call Center Software
What is an SIP?
Session Initiation Protocol (SIP) is the protocol for initiating session calls. This protocol is designed to allow users to create, modify, and terminate multimedia sessions using the Internet Protocol. This is the application layer protocol that combines elements of the Hypertext Transfer Protocol (HTTP) and the Simple Mail Transfer Protocol (SMTP).
HTTP
What is Autodialer?
Google Dialog Flow integration enable ICTBroadcast autodialer software users to launch smart voice based interactive campaigns, which can automatically interact with prospects/clients using the power of artificial intelligence. ICTBroadcast auto dialer can use ASR and smart chat services from Google dialog flow to accomplish this.
ICTBroadcast Version 4.3 now supports Admin account , company / tenant account and sub accounts under tenant account.
Companies / Clients can assign the roles and permission to the sub-accounts. All the resources of the company / tenant account are shared among sub accounts and sub - accounts can use these resources provided the sub-account has permission to do so.
