A predictive dialer is a dialer that dials contact no. from a given contact list on the answer of calling its pass to live agent. A predictive dialer is designed in such a way to predict the availability of free agents before passing the call to the agent. Predictive dialer screen out busy, AMD, and no answer calls.

About Use Of Predictive Dialer

1.By using a Predictive dialer you can increase customer satisfaction and experience which leads to locality.

2.By using a predictive dialer in the call center increases agent efficiency by eliminating the work burden of manual and extra work.

3.Predictive dialer used both for incoming and outgoing calls.

4.Predictive dialer detects the receiver of the call is either human or machine.

5.By using a predictive dialer in your call center you can utilize agents' ideal way by engaging them on call.

Predictive Dialer Requirement.

1.Predictive dialer is a little complicated software therefore it is necessary to handle this software must need a qualified and experienced system administrator who handles this software.

2.Agent should be qualified enough to the satisfied client and always alert for new incoming calls.

3.Resource utilization is necessary because the server can determine the frequency of the call made like find call duration, quality of calls leads, etc.

4.Understanding algorithm calculation is very necessary for predictive dialing. Because if predictive dialer contact no. dial ratio is slow than agent sitting idle its a loss and if predictive dialer contact no. dial ratio is too high than most of the client ignore because the agent is busy incall new clients are annoying.

Predictive Dialer Working
1.Need a computer(network-server) where the contact list of people is saved.

2.All agents and predictive dialers are linked to the computer(network-server).

3.When the agent on the job the computer(network-server) starts to dial the contact no. from the given contact list and dial each contact no. if the predictive dialer detects the machine, buys number its hangup the call. It only passes the live person call to an agent.

4.Agent is always online and directly receives the call one thing is always remember agent not hear the ring when receive call and the client is already live on another side for talking with the agent.